Business Support Assistant

The Service & Team:

Would you like to do a job that makes a difference and be part of a team whose aim is to improve the lives of children and families living in Cornwall

Would you like to work for an organisation who has the following values embedded into everything that we do

Compassion

Honesty & Integrity

Trusting & Being Trustworthy

Fairness & Respect

Openness & Collaboration

The Role:

We have a permanent part-time vacancy for a Business Support Assistant in West Cornwall whose core focus will be to support the work of our frontline practitioners; enabling them to achieve the best outcomes and prioritise direct work with children and families and ensure timely communications with service users and partner agencies.

Successful applicants will work as part of a team supporting children and families across the county through the delivery of high-quality business support services. Duties will involve a range of tasks including the monitoring of admin mailboxes distribution of correspondence and reports records management meeting administration and detailed recording of complex meetings within strict timescales financial transactions and input of information to the Case Management System.

Whilst the location/work base for these roles has been specified our evolving ways of working means that the role may require you to work remotely (e.g. from home/other locations). We work flexibly to most effectively support the people services and organisations that we support and will discuss this with you during the recruitment process. There will be a requirement to assist with the delivery of business support within our core business hours.

This is a public/customer-facing role where the statutory English language requirement for public sector workers applies.

This position will be subject to a standard criminal record disclosure check.

Working Pattern:

This position is for 18.5 hours a week:

Wednesday 13.15 - 17.15

Thursday 08.45 - 17.15

Friday 08.45 - 16.45

What youll need to succeed:

Applicants should have 4 GCSEs (A-C) or equivalent including English and Maths and have excellent keyboard skills. Experience of working in an office environment would be an advantage. Comprehensive training will be given and once established in the role opportunities for career development will be available.

You will have good interpersonal and communication skills with the ability to liaise appropriately with all levels of staff service users and other agencies. A professional approach applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment producing good quality accurate outputs while working to deadlines

Please read the role profile for the full details of this role attached below in this advert

What youll get in return:

Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.

a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions

a generous annual leave entitlement with the potential to purchase additional leave.

A national award-winning employee health and wellbeing programme

Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Rachael Sarilar at

Application Process

Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Please ensure that you answer the following 4 questions within your supporting statement:

Application questions:

Q1) Please tell us about your experience of working within an administrative/business support role

Q2) This is a demanding role with an expectation to deliver good quality clear and accurate outputs whilst working to tight deadlines. Can you provide an example of where you have fulfilled this requirement

Q3) The post holder will be required to administer and minute formal meetings. Please give us a detailed example of when you have arranged and minuted a meeting.

Q4) Please list which Microsoft Office based applications you are able to use confidently and provide an example of how you have used one of the applications to support you in completing a task

Guidance on how to complete your application can be found here The application process.

Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.