Sr Mgr Experience Design

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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We are searching for top talent for Experience Design Senior Manager in Titusville NJ (Hybrid 3 days a week on-site).

The Experience Design Senior Manager will lead experience strategy and delivery for commercial sales and marketing technology products. This role serves as the accountable design leader for the Customer Relationship Management (CRM) transformation with a focus on simplifying and integrating tools data and workflows to better serve field and commercial users.

This leader defines and drives a comprehensive endtoend experience vision and leads designers in close partnership with Product Technology Data and Commercial teams. The role is responsible for delivering scalable measurable experience outcomes across critical enterprise platforms including Salesforce.

Key Responsibilities

• Set and own the endtoend experience vision for Connext U.S. aligned to business strategy commercial priorities and field needs.

• Lead experience strategy service design and interaction design across discovery MVP and scaled delivery phases.

• Manage Experience Designers and oversee an external design partner providing clear direction coaching and feedback.

• Partner with senior leaders across Product Technology Commercial and Data to influence product strategy and roadmap decisions.

• Ensure experience quality and consistency through adherence to J&J Experience Design standards and enterprise design systems.

• Translate complex business processes and data ecosystems into intuitive efficient and usable field experiences.

• Define experience outcomes KPIs and learning agendas to guide iteration optimization and investment decisions.

• Drive design delivery within agile teams by partnering with Product and Engineering to scope work define acceptance criteria participate in ceremonies and ship iterative improvements.

Required Qualifications

• Bachelors degree in Design HumanComputer Interaction (HCI) Service Design or a related discipline.

• 10 years of experience in experience or digital product design including people leadership.

• Demonstrated leadership on enterprisescale platforms or transformational initiatives.

• Strong ability to influence senior stakeholders and lead effectively in a matrixed environment.

Preferred Qualifications

• Experience in healthcare life sciences or other regulated industries.

• Experience designing for CRM field enablement or commercial ecosystems.

• Salesforce experience (e.g. Sales Cloud Service Cloud or integrated field enablement solutions).

• Proven partnership with agile product and technology teams.

• Exposure to AIenabled insightdriven or datainformed experiences.

Up to 10% travel may be required for this role.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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