Council Community Relations CoordinatorDirector – Council District 6 Office

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The City of San José the Capital of Silicon Valley is one of the nations best managed cities and one of the top ten cities in which to live work and do business. Moreover San José is the center of cultural government and economic activity for the employees of the City of San José have embraced the following values: Integrity Innovation Excellence Collaboration Respect and Celebration.

The San José City Council consists of ten Councilmembers elected by district and a Mayor elected at-large each for four-year terms. The Mayor and Council are responsible for representing the residents of San José providing accountability reviewing public policy and programs and adopting those policies which best meet the needs of the residents visitors and businesses in San José.

The Council District 6 Office is recruiting for a Council Community Relations Coordinatoror Director position which will serve as a community relations representative in direct support of elected official Councilmember Michael Mulcahy.The actual position and salary shall be determined by the final candidates qualifications and experience. The salary range is $67566.20-$126523.54 annually which includes an approximate five percent (5%) ongoing non-pensionable compensation.

The position will coordinate media communication and public information efforts for the Council District Office. Education and/or experience in the fields of public relations communications journalism public information web design or marketing is highly desirable. Strong writing skills communication skills and computer proficiency with a firm grasp of social media tools and platforms are essential in this position. As well as the ability to develop and maintain effective relations with constituents and organizations with a positive and professional demeanor when working in public. Bilingual language skills (Vietnamese Spanish and/or Chinese) both oral and written are desirable but not required.

Responsibilities for this position may include but are not limited to the following:

1. Public Communications
   • Manage and produce all external communications including newsletters e-blasts website content and social media platforms.
   • Develop and create engaging digital/social media content aligned with the elected officials priorities and messaging.
   • Draft and refine talking points quotes speeches and messaging for public appearances events and all digital platforms.
   • Prepare official office statements proclamations and ceremonial communications.
   • Oversee media relations by coordinating press inquiries and drafting responses including managing press conferences and interviews on behalf of the elected official.
   • Monitor media coverage and public sentiment about related issues to the district.
2. Community Awareness & Outreach
   • Represent the office at community events serving as an active and engaged liaison with constituents.
   • Build and maintain meaningful relationships with community members partners and stakeholders to strengthen the offices network.
   • Ensure constituents and community partners are informed of relevant events programs resources and opportunities.
3. Neighborhood Management
   • Attend neighborhood business and community meetings to stay informed on local issues and priorities.
   • Develop an understanding of business district and neighborhood-specific needs and concerns.
   • Maintain regular communication with neighborhood leaders and stakeholders to support responsive and effective engagement.
4. Event Coordination
   • Plan and coordinate community events including volunteer clean-ups informational meetings and other public gatherings.
   • Collaborate with City departments government agencies nonprofits community organizations and local businesses.
   • Assist with event logistics including scheduling site coordination permits materials and on-site support.
   • Support outreach and promotion efforts to maximize community awareness and participation.
   • Serve as a point of contact during events as needed.
5. Technical/Software
   • Proficient in managing and organizing large datasets to support outreach and constituent engagement efforts.
   • Experienced in social media/digital content creation and management including platforms and tools such as Canva Instagram editing tools.
   • Experienced in designing graphics flyers and digital materials to support communications and community outreach.
   • Quick to learn and adapt to new software tools and data management systems.
6. Interpersonal/Professional Skills
   • Enjoys engaging and communicating with diverse audiences.
   • Confident public speaker comfortable addressing large groups.
   • Strong written and verbal communicator with an emphasis on clarity and conciseness.
   • Builds positive empathetic relationships with residents businesses community partners and staff.
   • Demonstrates strong interpersonal skills; dependable and trustworthy with a proven ability to build rapport and earn community trust among stakeholders and the public.
   • Skilled in collaborative problem-solving and conflict resolution.
   • Maintains professionalism and adaptability in fast-paced public-facing environments.

Employees in this classification are not members of the classified civil service and appointment would be on a contract at-will basis and is for a specified period of time to be determined by the appointing elected official and does not extend past the end of the elected officials term. Candidates must be willing to work a flexible schedule as needed including frequent evenings and weekends and as exempt management employees are not eligible for overtime compensation. This unclassified position requires a disclosure of outside investments real property interest income and business positions.

Any combination of training education and experience that provides the knowledge skills and abilities to advise and support the Councilmember on matters of constituent services; public policy; community outreach and engagement; and communications.

Council Community Relations Coordinator Minimum Qualifications

Education: Typically requires a Bachelors Degree or equivalent.

Experience: Typically requires two (2) or more years experience of public or customer service public relations communications or recreation programming experience.

Required Licensing:Possession of a valid California Drivers license may be required.

Council Community Relations Director Minimum Qualifications

Education: Typically requires a Bachelors Degree or equivalent. A Masters degree in public or business administration; or a degree in a technical field related to a municipal function is highly desirable.

Experience: Typically requires five (5) or more years experience of public or customer service public relations communications or recreation programming experience.

Experience working for an elected official at the federal state or local level or as a public or private sector manager is highly desirable

Required Licensing:Possession of a valid California Drivers license may be required.

Competencies

• Knowledge of federal state and local rules and regulations pertaining to municipal operations.
• Ability to effectively communicate with the media and members of the public through a variety of letters memoranda and reports; prepare agendas and meeting summaries; ability to obtain information from and convey information to the public.
• Ability to develop and maintain harmonious and effective working relationships with a wide range of individuals neighborhood business and community organizations as well as City staff members of Boards and Commissions and other constituencies.
• Ability to provide administrative support to an elected official including scheduling and coordinating appointments meetings and events for the Councilmembers.
• Ability to plan manage and evaluate community relations methods and events.
• Ability to collaborate with representatives of other elected officials public and community-based agencies; and City staff regarding policy analysis and development; consideration of policy and program options; or other matters affecting public services.
• Ability to plan manage coordinate and collaborate to successfully produce special events public meetings.

Desirable Qualifications

• Bilingual skills: oral and written proficiency with languages.
• Ability to exercise sound judgment in developing analyzing and evaluating various programs and services.
• Ability to collaborate with community based organizations regarding the preparation and management of grants programs special events and community outreach efforts;
• Ability to manage programs activities and projects within the scope and authority of the elected official regarding community relations methods programs and events.
• Ability to draft routine to complex correspondence memoranda and reports which articulate the elected officials proposals and position on matters before the City Council and other governmental bodies.
• Proficiency with conducting public meetings and events on behalf of the elected official and/or prepare summaries of public and private meetings; reports memoranda and other documents for review by senior staff and the elected official.
• Ability to serve as support staff in community engagement efforts with neighborhood district or city-wide business or community groups or associations and other interested parties in the regarding community concerns issues and priorities.
• Ability to produce public information including media releases and relations and to use social media sources including web site development and management to effectively engage the community and constituents with the elected officials policies positions and goals.
• Ability to effectively engage with other elected and appointed officials (boards and commissions other governmental representatives and staff) regarding programs and services for mutual constituencies.
• Proficiency in web design and the use of various software programs including Adobe Acrobat Adobe Photoshop In-design; Dreamweaver and other applications; the incumbent should also be proficient in graphic design.
• Specialized knowledge skills abilities education experience or licensure requirements may be established for individual positions.

Selection Process

The selection process will consist of an evaluation of the applicants training and experience based on the application resume cover letter and answers to the job-specific questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional steps of the selection process may consist of one or more interviews.

To be considered for this position you must fill out the online application and answer the job-specific questions on the City of San Jose website and submit the following:

• Cover Letter
• Resume

You will be prompted to answer the following job-specific questions during the online application process:

1. Please provide sample work of marketing media releases graphics and social media graphics.

2. Please provide a writing sample.

3. Please describe a time you had to manage a conflict (i.e. giving someone bad news managing two parties that didnt agree etc.). How did you manage this situation What communications methods did you apply to the situation

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

Additional Information:

If you have questions about the duties of this position or the selection and hiring process please contact .

This posting/recruitment is for multiple offices and will remain open until vacancies in these offices are filled. Applications are reviewed continuously; therefore we encourage applicants to apply as soon as possible.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION please email and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning research and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials liveassessments and interviews. Howeverwe value authenticity accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge skills and experiences. While AI can supplement preparation it cannotreplace the originality and judgment we look for in our employees. This ensuresfairnesstransparency and equityfor all applicants in the hiring process.