Program Specialist (Enterprise Applications Management)

City Of Sacramento

Job Location:

Sacramento, CA - USA

Yearly Salary: $ 90881 - 127879

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

THE POSITION

With supervisor approval incumbents may be eligible for intermittent remote work; however they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The City of Sacramento Information Technology Department is seeking a Program Specialist within the Enterprise Applications Division to lead the Code Enforcements IT Team. The Program Specialist will play a critical role in maintaining enhancing and modernizing the technology systems that support field operations case management inspections permitting and compliance workflows. The Program Specialist will oversee the day-to-day operations of the Code Enforcements IT support team set priorities manage incoming requests coordinate enhancements and work closely with business users department leadership and cross-functional IT teams. The key responsibilities include project management business process analysis workflow design system administration implementation of technology improvements and troubleshooting production issues.

IDEAL CANDIDATE STATEMENT

The ideal candidate will be an effective communicator with strong leadership project management and analytical skills. The candidate will collaborate closely with staff subject matter experts Code Enforcement leadership and IT partners. The ideal candidate will have experience in the following areas:

Business process analysisability to gather requirements map workflows identify improvements and document system processes.
Technology system administrationexperience supporting municipal permitting or code enforcement system or case management systems.
Team leadershipability to oversee both business and technical team members assign work and manage priorities.
Project coordinationexperience managing enhancements upgrades and implementations across diverse teams.
Customer serviceability to work with business subject matter experts analysts supervisors managers and leadership to ensure smooth operations.
Problem-solving skillsexperience diagnosing system issues coordinating with vendors and testing fixes or improvements.

Under general direction the Program Specialist plans directs and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media internal and external agencies and organizations.

DISTINGUISHING CHARACTERISTICS

This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact.

This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department.

SUPERVISION RECEIVED AND EXERCISED

General direction is provided by a department or division head. Some assignments require responsibility for direct or indirect supervision of lower level professional technical and clerical personnel. Some positions function as internal consultants and require coordination among multiple divisions in a department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Plans coordinates and administers a project or program with department or Citywide impact; supervises trains and evaluates the work of professional technical and clerical staff.
Confers with department heads division managers members of professional staff and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media business and civic organizations other City departments and various outside public and private agencies.
Interprets new policies procedures and regulations and develops new or amended programs or projects as need dictates monitors program objectives to assure compliance with State and administrative regulations and program guidelines.
Conducts studies and surveys performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines forms and related documents.
Reviews grant opportunities; compiles and analyzes information for preparation of grants contracts and agreements; negotiates terms; implements monitors and prepares reports on conduct and performance of grants.
Identifies program project or system enhancements; selects and coordinates installation of new and revised programs and systems.
Provides exceptional customer service to those contacted in the course of work.
Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

QUALIFICATIONS

Knowledge of:

Principles and practices of public administration and governmental finance budgeting and accounting.
Procurement methods.
Research techniques methods and procedures.
Methods and practices of modern office management.
Principles and practices of program management and administration.
Technical report writing.
Methods of analysis.
Principles and practices of supervision.

Skill in:

Managing multiple tasks and deadlines.
Customer service including dealing with people under stress and problem solving.
Use of computers computer applications and software.

Ability to:

Effectively plan develop and implement a comprehensive program with a broad scope and high degree of complexity.
Supervise and direct professional technical and clerical staff.
Analyze fiscal problems and make sound policy and procedural recommendations.
Make effective presentations to public officials committees and outside agencies.
Establish and maintain effective working relationships with employees and the general public.
Prepare technical and analytic reports.
Communicate effectively orally and in writing.
Make program or project changes based on analysis of results new legislation or departmental changes.
Meet multiple deadlines.

EXPERIENCE AND EDUCATION

Experience:

Four years of progressively responsible professional-level administrative experience.

-AND-

Education:

A Bachelors Degree from an accredited four-year college or university with major coursework in business or public administration or a closely related field.

Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction.

Substitution:

Additional qualifying experience may substitute for the required education on a year for year basis.

PROOF OF EDUCATION

Should education be used to qualify for this position then proof of education such as but not limited to university/college transcripts and degrees should be submitted with your application andwill be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

THE SELECTION PROCEDURE

Please note the City of Sacramentos preferred method of communication with applicants is via e-mail. As such please ensure you verify the e-mail address on your application and check your e-mail frequently including your spam and junk folders. All e-mail notifications can also be accessed through the applicant inbox.

1. Application:(Pass/Fail) All applicants must complete and submit online a City of Sacramento employment applicationby the final filing deadline;

Employment applications must be submitted online; paper applications will not be accepted.
Employment applications will be considered incomplete and will be disqualified:
- If applicants do not list current and past job-related experience in the duties area of the Work Experience section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
- If see resume is noted in the Work Experience section; a resume will not substitute for the information required in the Work Experience section.
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
Proof of education such as but not limited to university/college transcripts and degrees should be submitted online with your application. Proof of educationwill be required at time of appointment.

2. Supplemental Questionnaire: (Pass/Fail) In addition to the City of Sacramento employment application all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Officeby the final filing deadline;

Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.

A resume will not substitute for the information required in the supplemental questionnaire.
Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.

3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications as stated on the job announcement for applications selected by the hiring department.

4. Interview Process:Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

5. Conditional Hire:Upon receipt of a conditional offer the selected candidate must complete and pass Live Scan/fingerprinting. If applicable candidates may also need to pass a pre-employment medical exam controlled substance and/or alcohol test and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS:
For questions concerning this job announcement and the application process:

Please visit a comprehensive step-by-step guide to the application process.
For technical support between 6 AM - 5 PM PT contact Live Application Support at .
Visit the City of Sacramento Human Resources Department website at an email to ;or
Call the Human Resources Department at

Required Experience:

THE POSITIONWith supervisor approval incumbents may be eligible for intermittent remote work; however they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.The City of Sacramento Information Techn...