Box Office Assistant

• Box Office Duties
• Assist with daily operations of running the box office.
• Prepare daily box office audits
• Process phone call sales.
• Assist patrons as they come to the door with sales questions inquiries.
• Provide detailed information on all current & upcoming events.
• Must have detailed knowledge & experience with Ticketmaster software.
• Assist with processing and returning consignments.
• Assist Box Office Management with larger ticket projects such as season tickets.
• Update box office areas with current event information.
• Update box office communications manual.
• Keep track of Ticketmaster ticket stock and notify appropriate staff for ordering.
• Assist Box Office Manager with scheduling for all box office staff.
• Work first day on-sales and presales for events as needed.
• Clean & organize Box Office space.
• Provide information to account for gift certificate audits.
• Assist Box Office Manager with open and close of Box Office as needed.

• Assist event staff regarding pre-show set-up and activities.
• Assist with training all new hires according to Lerner policy and procedures.
• Attend weekly Lerner staff meetings.
• Attend weekly meetings with Box Office Manager.
• Other duties as assigned.
• Assist with patron voicemail and emails as assigned.

• Maintain internal donation database including appropriate acknowledgement communications.
• Assist the Director of Finance and Events with Encode: entering weekly receivables including cash and check sales credit cards online Ticketmaster sales and donations; enter weekly payables into Encode.
• Make daily bank deposits
• Assist with daily outgoing mail drop off and delivery to City Hall and the controllers office.
• Assist with ordering supplies

• Understand and be capable of handling problems when needed within the operations of the theatre box office.
• A guest centric attitude in all activity both internal and external
• Other duties may be assigned.

• Graduated from an accredited high school.
• Experience in management and supervision.
• Must have a valid drivers license.
• Good public relations.

• Working Knowledge of Microsoft Office and other web-based tools as needed.
• Ability to deal effectively courteously and efficiently with fellow workers staff and general public.
• Knowledge of accounting and ticketing software relating to promoter facility and patron needs.

• Logical thinking and problem solving.
• Ability to get along with others.
• Flexibility to work varied hours.
• Focus on cleanliness and orderliness throughout the building.

• The incumbent is required to possess the knowledge skills and abilities and the physical mental and visual skills described in this job description to perform the principal duties responsibilities and essential job functions.
• This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
• This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Required Experience:

Junior IC