Technical Writer

About Upshop:

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting ordering production and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks promoting smarter and more interconnected operations across Fresh Center DSD and eCommerce departments. With over 450 retailers and 50000 stores relying on its mission-critical operations platform globally customers have witnessed substantial enhancements in sales shrinkage reduction food safety and sustainability throughout their stores.

At Upshop we believe that great businesses are built by great people. Our People function is at the heart of our companys growth ensuring we attract develop and retain A Players who drive our mission forward

We are seeking a Technical Writer who can create clear accurate and user-focused documentation for both customer and internal this role youll collaborate closely with product managers subject matter experts and engineering to produce content that improves product adoption usability and customer success.

This role is ideal for someone who can independently manage documentation initiatives quickly learn technical concepts and translate complex information into content that is easy to understand and maintain.

Responsibilities:

• Create edit and maintain customer-facing and internal documentation including knowledge base articles release notes and API documentation.
• Partner with subject matter experts product managers and developers to gather technical information and convert it into clear accurate and user-friendly content.
• Manage multiple documentation projects simultaneously while meeting deadlines and maintaining content quality.
• Maintain and update existing documentation so that content remains accurate consistent and aligned with product updates.

Qualifications:

• 25 years of experience in technical writing or a related documentation role.
• Bachelors degree in English Communications Technical Writing or a related field or equivalent professional experience. A technical background is a plus.
• Strong writing editing and proofreading skills with a focus on clarity usability and consistency.
• Ability to understand complex technical concepts and explain them clearly to both technical and non-technical audiences.
• Strong organizational analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to manage projects independently and prioritize work across multiple initiatives.
• Comfortable learning new technologies systems concepts and workflows quickly in a fast-paced environment.

Preferred Qualifications:

• Experience with grocery retail or warehousing technology solutions.
• Experience documenting SaaS platforms web-based applications or APIs.

Tools:

Experience with the following tools or similar platforms:

• Zendesk or Helpjuice knowledge base platforms
• Confluence and Jira for collaboration with product and engineering teams
• Snagit for image capture
• AI-assisted tools such as ChatGPT for content development

Compensation will range from $80000- $110000k/year