Director, Underwriting & Customer Service Operations P&C

Duties/Responsibilities:

• Directs and profitably manages all aspects of underwriting and call center operations to meet established standards.
• Develops and maintains positive professional and constructive relationships with carrier partners.
• Leads the underwriting and servicing team members in the execution of our business strategy by developing workflows processes and procedures that align with client and business goals.
• Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance discipline separation and completion ofAnnual performance evaluations in a timely manner.
• Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster professional growth and development
• Possesses a clear understanding of multiple carrier underwriting guidelines and maintains an in-depth knowledge of all tools and models used.
• Receives and resolves escalated problems as needed for underwriting and service operations.
• Works with senior leadership and executives to establish unit goals and budgets with full accountability for variance measurement and execution on a monthly quarterly and annual basis.
• Partners with Human Resources to hire train and develop a high-performance service center team.
• Assists the senior management team with the implementation of new program management companies and internal functions.
• Directly supervises more than two (2) employees in the Call Center and underwriting operations. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Directs and profitably manages underwriting and call center operations ensuring alignment with carrier underwriting standards service-level agreements and organizational financial objectives.
• Maintains ownership of operational P&L performance including expense management productivity optimization revenue attainment and margin improvement initiatives.
• Provides underwriting leadership across commercial and personal lines by ensuring accurate risk selection disciplined decision-making and adherence to carrier underwriting guidelines and authority levels.
• Develops and enforces underwriting quality control procedures designed to minimize errors reduce rework and improve first-pass accuracy.
• Partners with internal and carrier audit teams to ensure transparency accountability and continuous improvement in underwriting execution.

Education and/or Experience:

• Bachelors degree preferred.
• Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience.
• Current and activelicenses or the ability to obtain such within time frame established by the company. CPCU AU CIC and/or CPIA designations preferred.

Starting salary:

$135000 plus opportunity for a discretionary bonus.