Director of Enrollment Services & Registrar

Big Bend Community College

Job Location:

Moses Lake, WA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

Big Bend Community College (BBCC) a rural college serving vibrant culturally rich communities in the Columbia Basin of Central Washington invites applications for a Director of Enrollment Services & Registrar in the colleges Admissions/Registration Department.

This position serves as the college Registrar and provides leadership and oversight for the Admissions/Registration Department. Reporting to the Dean of Student Services the Director directly supervises department employees and is responsible for creating and maintaining a student-centered supportive office atmosphere with sensitivity and responsiveness to all students.

The position has administrative responsibility for planning and managing admissions enrollment and student records services including application processing course enrollment academic advisement reports transcripts credit evaluation prior learning assessment required state reporting and graduation processing. The Director also manages department budgets.

As the coordinator of the ctcLink/PeopleSoft student records system the Registrar is responsible for maintaining secure accurate and reliable academic records and for developing and maintaining effective processes that ensure the integrity of BBCC degrees and certificates.

In support of student success this position works closely with BBCC faculty and staff as well as with high schools community partners and colleagues at other higher education institutions.

SUPERVISES:

Credentials Evaluator 3
Program Specialist 2 (2)
Program Coordinator
Program Assistant

To work at BBCC you will be participating in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong all people are represented and respected for their lived experiences and each has received the recognition and support needed to thrive. Our students the HEART of BBCC and our employees the SOUL are the reason we are deepening our commitment to this movement.

BBCCs organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally steered by our mission and vision.

Vision: To become our communities first choice to dream learn and succeed.

Mission

Serve as a Bridge

Stand as a Leader

Support for Success

Our guiding principles are a call to action establishing a standard for how we interact with each other present BBCC in the community serve students AND act upon areas of inequity.

Guiding Principles

Honor our Role as a Hispanic-Serving Institution

Advocate for Equity Inclusion & Diversity

Embrace our Workplace Norms

Innovate Proactively

Model Integrity

Educate All

If you share these values we encourage you to come be a part of the movement happening at Big Bend Community College.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by May 21 2026. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time so a prompt response is encouraged.

Essential Job Duties

ESSENTIAL JOB DUTIES:
Primary responsibilities include but may not be limited to the following:

Admissions Enrollment & Student Records

Oversee admissions enrollment and student records operations including applications registration transcripts credit evaluation prior learning assessment state reporting and graduation processing.
Serve as functional lead for ctcLink/PeopleSoft admissions enrollment records reporting and data integrity processes.
Ensure accuracy integrity security and confidentiality of student records in compliance with FERPA state federal and accreditation requirements.
Act as BBCCs Residency Officer interpreting and enforcing Washington State residency regulations.
Ensure accuracy of all student and course information reported to the State Board through ctcLink/PeopleSoft timely finalization of data and submittal of reports.
Manage complex workflows deadlines and high-volume transactions accurately.
Ensure students are appropriately charged and have remitted or documented payment of tuition prior to each quarter and following schedule changes including management of unpaid accounts and refund approvals.
Generate enrollment demographic and operational reports in collaboration with Institutional Research and Planning.
Develop and publish quarterly dates deadlines refund schedules and admissions/enrollment information.

Staff Leadership Planning & Service Excellence

Supervise train support and evaluate Admissions & Registration and Testing Services staff; ensure cross-training and coordinate staffing coverage with the Director of Financial Aid.
Promote a student-ready equitable service environment through collaboration process improvement and efficient service delivery.
Lead program planning annual work plans and goals and manage department budgets aligned with college priorities.
Communicate policies and provide regulatory procedural and service-related training for faculty and staff.

Special Programs Compliance & Representation

Support special programs including high school dual enrollment international student enrollment and Bachelor of Applied Science programs.
Serve as Principal Designated School Official (PDSO) maintaining SEVIS certification and overseeing international student compliance.
Participate in college governance and represent BBCC on the statewide Admissions & Registration Council (ARC).
Perform other duties as assigned.

Other Work Responsibilities:

Maintain professional growth and development through seminars workshops and professional affiliations to keep abreast of latest trends in field of expertise.
Ensure no injuries to self or others by following safe work practices and policies. This includes but is not limited to security and safety understanding of MSDS equipment infection control fire disaster safe lifting and body mechanics.
Ensure compliance with college policies and procedures and state and federal regulations.
Conduct self in a professional manner and ensure the interaction with team members and other support groups is conducted in a courteous and efficient manner reflective of the colleges values.
Perform related duties and responsibilities as may be required.

Competencies:

Ability to build strong working relationships with students and colleagues.
Able to work as a member of teams within and across departments to increase student success and degree completion through collaboration and continuous process improvement.
Ability to work with minimal supervision.
Demonstrated leadership experience supervising staffincluding coaching performance management professional development conflict resolution and fostering service-oriented collaboration and ability to take initiative.
Comfortable using technology to reach the campus and the community in the most effective and efficient manner.
Effective communication skills including the ability to engage in one-on-one and in public forums.
Demonstrated problem-solving abilities and capacity to pivot quickly in response to changing priorities regulatory updates system issues or other challenges while maintaining operational continuity.
Compassion for the Colleges mission of student success team members growth and development leadership goals and expanding the communitys resources.

Minimum & Desirable Qualifications

MINIMUM QUALIFICATIONS:

Bachelors degree in education leadership business or other relevant field from a regionally accredited institution.
Demonstrated experience leading or supervising a diverse team. Experience with confidential records management compliance reporting and enforcing policies/regulations consistently and equitably.
Experience with customer records systems (e.g. PeopleSoft Banner etc.) including data accuracy and integrity and troubleshooting.
Demonstrated commitment to equity cultural competence and customer-centered service with experience supporting diverse multicultural and first-generation college students.

DESIRABLE QUALIFICATIONS:

Masters degree in higher education administration student affairs educational leadership or other related field from a regionally accredited institution.
Progressive leadership experience in enrollment services and/or registrar functions including oversight of student records admissions enrollment residency grades processing graduation processes academic policies FERPA compliance and state and federal reporting requirements.
Strong interpersonal communication and relationship-building skillswith demonstrated ability to lead with empathy work effectively across departments and respond thoughtfully to students staff and faculty.
Direct experience with student information systems (e.g. PeopleSoft Banner Colleague etc.) including data integrity system troubleshooting and collaboration with others on enhancements or implementations.
Demonstrated success in process improvement or change management using data technology and cross-functional collaboration to improve efficiency compliance and a positive student experience.
Knowledge of state-level higher education policies and reporting requirements including residency determination enrollment reporting financial aid coordination and audit preparation.
Bilingual fluency especially in Spanish.

Application Instructions

APPLICATION INSTRUCTIONS:

To qualify for considerationapplicantsmust meet required qualifications andsubmita complete application packet which includes the following:

BBCC Online application.
Cover letter addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
Comprehensive resume or CV.*
Response(s) to the questions found in the Supplemental Questions Tab above.* Supplemental questions are designed to address the Additional Desirable qualifications list in the job posting.
Unofficial transcripts documenting undergraduate and graduate course work and degrees. Official transcripts required upon employment.*

NOTE:You must complete the online application in full and respond to the required supplemental questions. Failure to provide this information or responses of See Resume may eliminate you from consideration for this position.The college reserves the right to remove documents submitted but not requested by BBCC as part of the application process. These documents include but are not limited to statements of teaching philosophy diversity statement letters of recommendation student evaluations performance evaluations etc.

BBCCreserves the right to not fill this position reject all applicants reopen the position or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the Colleges discretion.

This posting does not reflect the entire job description and may be changed and/or modified at any time without notice.

If you have difficulty logging into your account attaching documents submitting your application etc. please contactNEOGOVCustomer Service at 1-.

CONDITIONS OF EMPLOYMENT:

Pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employers. By law post-secondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform the position.

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B compliance with the Immigration Reform and Control Act of 1986 proof of authorization to work in the United States will be required at the time of hire.

Official transcripts must be provided to the college upon hire.

REASONABLE ACCOMMODATION:

Big Bend provides reasonable accommodations for qualified students employees and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.

Please direct all inquiries regarding compliance with access equal opportunity and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator BBCC 7662 Chanute Street NE Moses Lake WA 98837; or via email at.

DRUG AND ALCOHOL-FREE CAMPUS:

In compliance with state and federal regulations BBCC is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with BBCCs policy prohibiting illegal drug use or activity including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on thepolicies pageof the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at .

BBCC ANNUAL SECURITY REPORT:

BBCC strives to be a safe and secure campus for our students employees and community. Detailed information regarding campus security crime statistics for the most recent-three year period and other information is available on theCampus Safety and Security pageof the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at .

EQUAL OPPORTUNITY:

Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race sex sexual orientation gender identity/expression religion age color creed national or ethnic origin physical mental or sensory disability use of a trained guide dog or service animal by a person with a disability marital status pregnancy status or families with children a mother breastfeeding her child AIDS/HIV or hepatitis C genetic information and/or status as a veteran or any other legally protected classification.

Required Experience:

Director

Position SummaryBig Bend Community College (BBCC) a rural college serving vibrant culturally rich communities in the Columbia Basin of Central Washington invites applications for a Director of Enrollment Services & Registrar in the colleges Admissions/Registration Department. This position serves as...