Specialist, Agency Risk and Control

Key Responsibilities

• Monitor performance metrics and key risk indicators (KRIs) of assigned business areas; conduct basic trend analysis to identify unusual patterns potential risks or emerging issues.

• Support the preparation of sales quality review reports and ensure findings and recommendations align with company policies and regulatory requirements.

• Assist in assessing control design and operating effectiveness; perform process reviews to identify control gaps and areas for improvement.

• Identify risk areas and support risk assessments; propose practical recommendations under guidance to address identified risks.

• Monitor sales practices and risk management procedures; maintain issue logs and escalate key findings to the line manager.

• Coordinate with sales teams to follow up on issues corrective actions and implementation progress.

• Track outstanding findings and ensure timely closure of agreed action plans. Support discussions with sales teams to clarify findings and align on remediation actions.

• Assist in delivering training sessions and provide support to QA team members on systems policies procedures and core processes.

• Support ad-hoc reviews projects and initiatives as assigned.

Required Qualifications

• Bachelor degree in Finance Business Administration Data analysis and related fields.

• Experience in Agency Operations Insurance industry

• 3 - 5 years in risk management compliance or audit roles.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .