Hope Program Supervisor

MinistryHub is honored to partner with A Door of Hope in their search for a Hope Program Supervisor. Please direct all applications through MinistryHub and any inquiries to

Are you a steady people-centered leader who can bring structure to a busy program without losing compassion for the individuals you serve

Do you enjoy developing volunteerscoaching encouraging and setting clear expectations so a team can thrive

Are you motivated by the opportunity to strengthen a ministry program that supports clients through education mentorship and practical help

The Opportunity

A Door of Hope is seeking a Hope Program Supervisor to lead and develop the Hope Program. This role is equal parts program leadership volunteer leadership and direct client care. You will oversee day-to-day operations of the Hope Program recruit and supervise volunteers (including Hope Mentors and Baby Boutique volunteers) ensure excellent documentation and program consistency and carry a portion of the client loadsetting the pace and tone for an effective compassionate ministry.

This is a key leadership seat for someone who is organized relationally mature and able to build healthy systems while keeping people at the center.

Ministry Purpose

This position plays a significant role in achieving the religious mission of the center and thus has a ministry purpose. Every staff member and volunteer shall serve this purpose in their job and in doing so be in an active ministry purpose with the center.

Primary Responsibilities

Program leadership and operational excellence

Lead day-to-day operations of the Hope Program and Abortion Recovery Assistance Program

Implement and uphold relevant policies and procedures; identify and execute improvements that strengthen effectiveness

Meet regularly with leadership and key staff to ensure strong communication and aligned client services

Monitor the Hope Program budget area to ensure spending stays within budget

Volunteer leadership and development

Recruit train schedule and supervise volunteers connected to the Hope Program

Oversee Hope Mentors including scheduling reviewing written work for accurate charting and providing routine professional and spiritual guidance/feedback

Assist with volunteer interviewing onboarding/orientation and training seminars

Build a culture where volunteers feel supported equipped and accountable

Client care and ministry

Carry a portion of the client load and model excellent care for Hope Mentor volunteers

Provide spiritual care counseling guidance and biblical perspective to clients and families when appropriate

Collaborate and connect with parents/guardians to support the spiritual and personal development of clients (as applicable to program structure)

Support the ministrys religious mission and encourage spiritual growth among staff volunteers clients and donors

Systems scheduling and program resources

Enter data into the centers CRM (eKyros) and train staff/volunteers to do the same in alignment with policy

Manage access to Brightcourse and vet educational content to ensure alignment with ministry objectives

Coordinate with the Client Services Coordinator to ensure Hope Classes are scheduled appropriately

Keep referral resources current and help evaluate and maintain educational materials and client resources

Be familiar with CarePortal and submit requests on behalf of clients

Baby Boutique leadership and material support

Train and guide Baby Boutique volunteers in daily tasks

Oversee organization and distribution of Baby Boutique items ensuring fair distribution consistent with program rules

Coordinate Welcome Baby Baskets

Ensure baby equipment complies with state laws/safety standards prior to distribution

Receive material donations and provide receipts when requested

Team contribution and community presence

Participate in staff meetings shared prayer/devotions fundraising events and appropriate community events that promote the Hope Program

Serve as part of the Client Services Team when needed (answer phones make appointments and share administrative responsibilities)

Reporting Relationships

Reports to: Director of Operations and Executive Director

Qualifications

Mission and faith alignment

Agrees with and abides by the centers statement of faith code of Christian conduct and Statement of Principle

Mature Christian faith regular church attendance and ability to clearly share the gospel

Sincere desire to reach and help at-risk women considering abortion; belief in the sanctity of human life from conception through natural death

Professional qualifications

Dependable stable and able to commit to the responsibilities of the position

Bachelors or masters degree (preferably in a helping field such as social work) or equivalent experience

Two years of management experience (or equivalent)

Experience working with at-risk populations; compassion discernment and wisdom in crisis settings

Strong interpersonal communication and problem-solving skills

Basic comfort with Microsoft Word and data entry; able to work with minimal supervision

Schedule Compensation and Time Off

Schedule: 4 days/week full-time schedule (32 hours/week)

Compensation: typically $30000$32000/year depending on experience

Time off: very generous PTO including a week off for Christmas plus sick days and other holidays

Flexibility: occasional work-from-home flexibility may be possible