VodafoneThree Three Mobile Retention & Forecasting Commercial Manager

What youll do

In this role youll take endtoend ownership of retention and upgrade strategy for our Pay Monthly (PAYM) customers with a strong focus on forecasting and planning across the trading function. Your work will play a key part in protecting and growing Threes mobile contract base by bringing clarity consistency and commercial focus to how we plan prioritise and deliver across all customer journeys and segments.

Youll use customer insight market trends and dataled forecasting to balance shortterm trading outcomes with longterm customer value. Through a mix of proactive and reactive retention activity - including upgrades pricing strategies and targeted interventions - youll help reduce churn improve tenure and drive sustainable value growth.

Collaboration sits at the heart of this role. Youll work closely with teams across Acquisition Credit & Risk Analytics Commercial Operations and Product building alignment and influencing direction. Youll be comfortable engaging senior stakeholders contributing to governance forums and ensuring decisions are supported by clear insight robust forecasting and strong commercial thinking.

• Own and deliver the PAYM retention and upgrade strategy ensuring alignment with overall commercial objectives and P&L targets.
• Lead forecasting and performance management across retention upgrade and churn KPIs for PreMAF PostMAF and P2P segments.
• Use market trends and customer data to design and deploy segmented proactive and reactive pricing strategies across assisted and digital channels.
• Shape competitive upgrade propositions and pricing approaches to maximise customer tenure and lifetime value.
• Work closely with BCRC Acquisition and Commercial Operations teams to balance inflow and retention for the best overall P&L outcomes.
• Own and continuously optimise Three to Vodafone customer migrations refining segmentation and pricing strategies over time.
• Partner with Analytics and Data teams to develop advanced forecasting models predictive churn insights and personalised retention offers.
• Collaborate with Commercial and Product teams to ensure upgrade propositions remain relevant competitive and compelling.
• Lead planning cycles across the trading function aligning teams around shared objectives and priorities.
• Drive greater forecasting accuracy and predictability across key planning KPIs.
• Influence senior stakeholders and governance forums to secure investment and prioritise retention and crossbrand migration initiatives.
• Ensure activity is delivered in line with agreed governance frameworks and strategic reporting requirements.

Qualifications :

Who you are 

• Strong experience in retention upgrade and churn management with a track record of delivering large-scale commercial outcomes.
• A deep understanding of the PAYM customer lifecycle including pricing levers tenure drivers and customer value management.
• Experience using churn analytics designing retention toolkits and executing campaigns across multiple channels.
• Welldeveloped commercial judgement including P&L accountability and the ability to balance volume value and margin.
• Leadership experience with the ability to influence senior stakeholders

Worried that you dont meet all the desired criteria exactly  

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description or you require a more flexible working pattern we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in. 

Additional Information :

What we offer

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

#VodafoneThree #LI-Hybrid

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time