Receptionist Aliée Istanbul
Job Summary
- Welcome and assist guests upon arrival and departure with professionalism and warmth
- Manage check-in and check-out procedures efficiently and accurately
- Handle guest inquiries requests and complaints with discretion and solution-oriented approach
- Coordinate with housekeeping reservations and guest relations teams to ensure seamless operations
- Maintain up-to-date guest records and ensure data accuracy in the property management system
- Provide information about hotel services facilities and local attractions
- Support VIP guest handling with exceptional attention to detail
- Ensure lobby and reception area always reflect luxury brand standards
- Uphold Aliées service philosophy in every guest interaction
Qualifications :
- Previous experience in Reception Front Office or luxury hospitality
- Strong command of English (spoken and written) is required
- Knowledge of French and Russian is a strong plus
- Excellent communication and guest service skills
- Professional appearance with strong attention to detail
- Ability to work in a fast-paced high-standard luxury environment
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more