Telesales Team Leader
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Job Location:
Rosebank - South Africa
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
Cartrack a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries is looking for a strong Sales Team Lead to oversee and motivate a team of B2C Sales Agents while driving performance and supporting continuous improvement of sales processes and results.
Duties & Responsibilities
Responsibilities:
- Ensure that teams have the necessary resources available to perform their duties.
- Set clear performance goals and sales targets.
- Lead coach and motivate a team of sales agents to achieve daily weekly and monthly sales targets.
- Monitor agent performance metrics such as conversion rates call quality productivity and compliance.
- Provide real time feedback and implement performance improvement plans where needed.
- Drive sales campaigns and initiatives to achieve sales objectives.
- Prepare and submit daily/weekly/monthly performance reports to management.
- Analyse sales trends and identify opportunity to increase conversion rates and customer value.
- Ensure agents have up-to-date product knowledge pricing and promotional information.
- Develop agents sales skills product knowledge and customer handling techniques.
- Track KPIs such as sales volumes conversion rates QA scores and absenteeism.
- Monitor calls to ensure adherence to company policies and sales scripts.
- Foster a positive and motivating team environment.
- Resolve operational issues affecting the team.
- Ensure that changes made to existing procedures or any new procedures are effectively communicated
to relevant departments. - Drive staff retention by creating a positive supportive and growth-focused work environment.
Desired Experience & Qualification
Requirements:
National Senior Certificate/Grade 12
3 years call centre sales experience with at least 2 years in a leadership/management role.
Strong analytical skills with the ability to interpret performance data.
Deep understanding of call centre sales process.
Excellent communication coaching and interpersonal skills.
Ability to manage high pressure target driven environments.
Good organizational and time-management skills.
Problem solving and conflict resolution skills.
Email updated cv to .
National Senior Certificate/Grade 12
3 years call centre sales experience with at least 2 years in a leadership/management role.
Strong analytical skills with the ability to interpret performance data.
Deep understanding of call centre sales process.
Excellent communication coaching and interpersonal skills.
Ability to manage high pressure target driven environments.
Good organizational and time-management skills.
Problem solving and conflict resolution skills.
Email updated cv to .
