Lead Technical Architect

Our ambition is todouble online revenue within five years requiring a scalablesecureresilientandperformanttechnology ecosystem that supportscommerce at scalerapid innovation exceptional customer experiencesdata driven insightand operational excellence.

This role will define and lead theend-to-end technology strategy across digital commerce data analytics CRM loyaltymarketingand workflowplatforms ensuring the architecture enablesrevenuegrowth personalisation and efficient operations at scale.

TheLeadArchitect will work closely with engineering product dataoperationsand commercial leaders to ensure technology investments deliver measurable business outcomes.

Key Responsibilities

Technology Strategy & Enterprise Architecture

• Define and own theenterprise architecture strategy for digital commerce customerplatformsand data ecosystems.

• Develop atarget-state architecture and multi-year technology roadmapaligned to the companys revenue growth ambitions.

• Ensure the technology landscape supportsscalability resilience and performance at significantly increased traffic and transaction volumes.

• Establish architectural principles acrosscloud infrastructure integration data platforms security and composable commerce.

Digital Commerce & Customer Platforms

Lead architecture across the fullcustomer and commerce ecosystem including:

• Digital storefronts and experience platforms

• Commerce platforms and checkout systems

• Order management and fulfilment platforms

• Product information management and content platforms

• Paymentsfraudand identity services

• CRM and customer engagement platforms

• Loyalty and customer value programmes

• Marketing technology and personalisation tools

Ensure the architecture enables:

• Omnichannel retail experiences (click & collect ship-from-store endless aisle)

• Marketplace and partner integrations

• Rapid experimentation and feature delivery

• Personalised customer journeys across channels

Data Analytics & Customer Insight

• Define thedata architecture supporting digitalcommercialand operational decision making.

• Enable amodern data platformsupporting:

• Real-time and batch data processing

• Customer data platforms

• Advanced analytics and experimentation

• AI-driven personalisation and merchandising

• Ensure data architecture supportssingle customer viewsegmentationand lifetime value management.

• Partner with data leaders to embeddata-driven decision making across digitalmarketingand operations.

CRM Loyalty & Customer Engagement

• Define the architecture supportingcustomer relationship management and loyalty programmes.

• Enable capabilities such as:

• Customer identity and profile management

• Loyalty and rewards platforms

• Campaign orchestration and marketing automation

• Personalised communications and offers

• Ensure customer data flows seamlessly acrosscommerce marketingserviceand analytics platforms.

Operational Excellence & Platform Efficiency

• Drive architecture that supportsoperational excellence across digital and retail operations.

• Enable technologies that improve:

• Order fulfilment andlogisticsefficiency

• Inventory visibility across channels

• Automation of operational workflows

• Monitoringobservabilityand operational resilience

• Promote platform architectures that increaseengineering productivityreliabilityand costefficiency where applicable powered by AItooling.

Engineering& Delivery Alignment

• Work closely withengineering and product teamsto ensure architecture is practicalscalableand aligned with agile delivery.

• Promoteplatform engineering reusableservicesand automation.

• Support the adoption ofmodern architecture patterns including:

• API-first architectures

• Event-driven systems

• Microservices and composable platforms

• Cloud-native infrastructure

Architecture Governance

• Establish and leadarchitecture governance and design authorityacross digitaldataand customer platforms.

• Ensure alignment with enterprise standards forsecurity privacy regulatorycomplianceand resilience.

• Provide architectural oversight across transformation programmes and major technology investments.

• Enabletheinnovation capability inexploring future-state architecture to support growthpilots

Stakeholder Leadership

• Act as atrusted advisor to executive leadershipon technology strategy.

• Partner with leaders acrossdigital marketing data operationsmerchandisingand supply chain.

• Translate complex technology decisions into clearbusiness impact and commercial outcomes.

Skills & Experience

Essential

• Extensive experience as anEnterprise Architect or Principal Architectin alarge-scale retail digital or e-commerce environment.

• Proven experience designingenterprise technology architectures supporting high-volume digital commerce platforms.

• Strong understanding ofmodern architecture patterns including:

• Cloud-native architectures

• API-first and microservices

• Event-driven architectures

• Composable commerce ecosystems

• Experience designing architectures across:

• E-commerce platforms

• Data and analytics platforms

• CRM and marketing technologies

• Loyalty and customer engagement platforms

• Strong understanding ofcustomer datapersonalisationand marketing technologies.

• Experience integrating digital platforms withERP OMSPIMand supply chain systems.

Desirable

• Experience leadingmajor retail digital transformation programmes.

• Experience withSalesforce Commerce Cloud.

• Experiencewithcloud platforms (AWSAzureor GCP).

• Experiencewithmodern data platformsCDPsand AI-driven analytics.

Leadership & Behavioural Attributes

• Strategic thinker able to translatebusiness growthobjectivesinto technology strategy.

• Strongsystems thinkerwith the ability to connect complex enterprise landscapes.

• Excellent communicator capable of influencingexecutive stakeholders and engineering teams.

• Pragmatic architect balancinginnovation with delivery reality.

• Passion forcustomer experience data-driven decision making and digital retail transformation.

Success Measures

Success in this role will be measured by:

• Delivery of ascalable architecture supporting 2 e-commerce revenue growth

• Improvedcustomer personalisation and engagement

• Increaseddata-driven decision making across digital and marketing

• More efficient and resilientdigital and operational platforms

• Fasterdelivery of new digital capabilities and customer experiences

About Dentsu

Dentsuis an integrated growth and transformation partner to the worlds leading organisations. Founded in 1901 in Tokyo Japan and now operating in approximately 120 countries and regions we bring together the power of a global network of leadership brands to deliver impactful end-to-end growth solutions.

Through our client promise Innovating to Impact we drive growth through integrated services across Media Customer Experience Management (CXM) and Creative. Our business transformation (BX) mindset combined with a focus on experience transformation (EX) drives sustainable growth for brands people and society.

Our commitment to innovation collaboration anddiversityenables us to continuously evolve pushing boundaries while delivering measurable impact in a fast-changing world.

Inclusion and Diversity

At Dentsu we embrace diversity and inclusion valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation benefiting our employees partners and communities.

We welcome applications from all individuals regardless of race ethnicity nationality religion gender gender identity sexual orientation age disability marital status or any other protected characteristic. Beyond recruitment we strive to create an environment where everyone feels respected supported and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process please contact us at quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

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