IT Technical Analyst

IT Support Analyst Full time Office Based Burton-Upon-Trent DE14 2SYIn this role you will be responsible for responding to user queries identifying and troubleshooting technical issues escalating complex issues collaborating with cross-functional teams and provide excellent guidance and SALARY28323.48 per annum and after successfully completing your probation period youll be eligible for a 10% salary uplift for out-of-hours work. This typically applies to one week in every & BENEFITSWell support your development; help you grow and also offer you a package that includes: Competitive Annual LeaveReward Gateway access to significant savings and cashback on 900 top retailers from groceries to wellness products travel and much more!Employee Recognition SchemeExcellent Pension SchemeLife AssuranceHealth Care Cash PlanWe promote a culture which encourages innovative ideas and we appreciate your talent is key to our success!KEY RESPONSIBILITES:Manage any incoming IT requests and identifying the appropriate priority and action to be undertaken. Work with call-logging and ticketing software Take ownership of cases and bring resolution to customers issues. Manage user creation and account administration. Provide hardware and software Support Managing the in-house application support Collaborate closely with the software development team and the operations strong working relationships with other departments to assist with the delivery of our out application and capacity system checks aiming to identify and resolve issues before they impact the ability to troubleshoot and approach problem solving in a logical IDEAL CANDIDATE WILL HAVE:Qualifications You will have your GCSE Maths and English Level 4 (Grade C) and above and a relevant IT qualification both desirable but not will have 1st and 2nd line service desk windows server and desktop experience prior knowledge in a technical support role would be an advantage and also have a good understanding of Office 365 administration and active us that you have excellent communication skills spoken and written be able to build good working relationships with work colleagues and our customers and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV & Self will have the ability to work effectively as part of a team or work on your own initiative be organised and be able to handle difficult situations. We would like to see you grow and progress within a growing youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!Let us be your employer of USEV CARGO have grown to become a predominate international supply chain partner to many of the worlds leading brands. We enable customer success through market leading air ocean surface freight logistics supply chain and technology solutions. Our growth is accelerating around the AND INCLUSIONEquality diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential from the moment they are hired and throughout their career means ensuring that all our colleagues have the same opportunity to succeed regardless of origin gender age disability sexual orientation gender identity or affiliation with a political religious union organisation or minority Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is to the volume of applications we receive we regret that we are not able to provide detailed feedback to applicants that were not must have the legal right to live and work in the United Kingdom. If you have any queries please contact: