IT Service Technician

St Gemmas Hospice is the largest hospice charity in Yorkshire supporting thousands of patients and families each year. We are a local independent charity with almost 50 years of expertise in providing specialist end-of-life care to the people of Leeds.

The Hospice provides In-Patient care but is not just a building; most of St Gemmas patients are supported in the place they want to stay often their own homes. Our exceptional team united by our mission to deliver high-quality care with compassion and dignity consists of over 300 staff alongside 800 volunteers who generously and passionately donate their time.

Our Academic Unit in Palliative Care is at the forefront of clinical research and training in collaboration with The University of Leeds. We were the first University Teaching Hospice in the world and have been able to supports research education and training and evidence-based practice on a local national and international scale.

Our IT Team is a vital part of St Gemmas ensuring our digital systems facilitate the delivery and availability of modern IT solutions that enable high quality patient care and effective organisational operations across multiple locations.

Key duties:

• The role combines handson technical troubleshooting with excellent customer service for staff across the Hospice and retail sites contributing directly to safe patient care and income generation through reliable IT services.
• Deliver 1st and 2nd line support for hardware software network and clinical systems issues providing technical advice to users while working closely with colleagues to maintain agreed service levels.
• You will implement and support the delivery of IT projects as agreed and required by the business.
• The role will also have responsibility for line management of analysts in the team and ensure effective use of our digital workplace and collaboration tooling.

What are we looking for in a candidate:

• Experience in 1st and 2ndline IT support for hardware software network and systems issues in a complex environment.
• Relevant technical qualifications OR evidence of working toward them (e.g. Degree in IT Level 3/4 apprenticeship BTEC) Microsoft networking cybersecurity).
• Knowledge of ITIL processes ideally ITIL Foundation
• Microsoft 365 Azure Fortinet or equivalent vendor certification are also desirable.
• Strong understanding of Windows OS Microsoft 365 Microsoft Endpoint and server administration and networking.
• Excellent communication and customer service skills with the ability to communicate technical issues clearly to nontechnical users.
• Experience with workflow automation tools such as Power Automate is advantageous.
• Experience in a healthcare or publicsector environment or familiarity with clinical systems is advantageous

How to apply

Applications must be submitted online via the St Gemmas careers website prior to the closing date.

Please ensure you download the Role Profile and Employee Specification documents at the bottom of the vacancy page as you may find them useful when completing the application questions.

What are the benefits of working at St Gemmas

At St Gemmas our people are at the heart of our organisation so we place great importance on maintaining a workplace culture and environment where everyone can thrive and feel satisfied that they are making a meaningful difference in the work they do. Our culture is centred around our values:

• Caring

We are passionate about the importance of the work we do and we care for one another. Kindness empathy compassion and respect are all shared behaviours amongst our people and this creates a genuinely supportive and welcoming environment.

• Aspirational

We are continually learning and developing striving for excellence in everything we do. We encourage new and innovative ideas and this has led to us pioneering the way forward on a number of high-impact initiatives across all areas of our organisation.

• Professional

We deliver high standards through team-work a skilled workforce and good governance

We offer a competitive range of benefits with an emphasis on inclusion and staff well-being in a caring and friendly environment:

• Generous annual holiday entitlement starting at 28 days plus statutory Bank holidays (FTE). Your entitlement will incrementally increase over time up to 34 days after 10 years service. You will also have the option to buy up to 5 days holiday each year subject to terms.
• Free parking at the Hospice site subject to availability.
• Subsidised food at the Hospices Bistro and free drinks for all staff.
• Enrolment onto St Gemmas Group Personal Pension Plan which provides a 5% company pension contribution assuming employees contribute 3%. If you are currently a member of the NHS Pension Scheme and have contributed to the scheme within the last twelve months you are eligible to continue contributing to this scheme instead of St Gemmas Group Plan.
• Enhanced occupational pay for Family Leave e.g. maternity and paternity pay.
• Health Assured employee assistance programme providing a wide range of wellbeing services for you and your immediate family.
• Simply Health - money back towards everyday healthcare costs.
• Learning and professional development. For our clinical teams this is provided by our world-class Academic Unit of Palliative Care (AUPC).
• Various employee network groups that you can get involved with e.g. our LGBTQ group and our sustainability group for example.
• Regular social events enabling people to gather together as a team build relationships and recognise achievements.

Please carefully review the Role Profile and Employee Specification documents prior to completing the application form.

We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this vacancy prior to the closing date if a sufficient number of applications are received.

If you are viewing this vacancy from NHS Jobs Indeed or another 3rd party platform Please see our website further information and to must be submitted online via the St Gemmas careers website prior to the closing date.

St Gemmas Hospice is an independent Leeds-based charity and one of the leading hospices in the UK providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients families and carers in the Hospices In-Patient Unit through the St Gemmas community team and at our Out-Patients.

We have around 300 employees working across the main Hospice site in Moortown Retail Hub in Bramley a large chain of charity shops and out in the community. We offer career opportunities both in our multi-disciplinary clinical team and in a wide range of non-clinical roles all of which contribute towards local patient care. St Gemmas Hospice has a team of approximately 800 volunteers working in a variety of roles supporting departments throughout the organisation.

St Gemmas is committed to equal opportunities and strives to be diverse and inclusive a place which reflects the communities we serve. We offer a competitive range of benefits with an emphasis on staff well-being in a caring and friendly environment.