Role Purpose
Location- London based with requirements to be in Heathrow
Level - Experienced Professional
Department - Product R&D
Working Pattern - Field based 37.5 hours per week
Benefits -Benefits at Ideagen
We are seeking a Field Services Engineer to join our EMEA Field Services team. This role provides handson technical support across hardware electrical and mechanical systems with a primary focus on customer sites in the UK particularly the London area. Occasional support across the wider EMEA region will be required.
The Field Services Engineer is responsible for the installation maintenance troubleshooting calibration repair and decommissioning of equipment. The role plays an important part in ensuring service quality meeting service level agreements (SLAs) and supporting positive customer outcomes. You will also act as an escalation point for complex technical issues and work closely with internal teams across Hardware Logistics Project Management and Customer Success.
Responsibilities
- Deliver onsite field service support including fault diagnosis repairs component replacement calibration system commissioning and decommissioning
- Manage UK Field Services activities with emphasis on the London region including coordination of daytoday field operations and support of service escalations
- Plan manage and deliver Preventative Maintenance activities ensuring compliance timely completion and accurate reporting
- Manage incident and problem tickets to ensure resolution within agreed SLAs
- Communicate clearly and professionally with customers in onsite and businesstobusiness environments
- Maintain accurate documentation within call management and inventory systems
- Coordinate with logistics to track hardware usage maintenance history and availability
- Support training and onboarding of field resources and subcontractors
- Promote safe working practices and compliance with local health and safety requirements
- Contribute to continuous improvement and identify emerging technologies impacting service delivery.
Skills and Experience
- Bachelors degree in Electronics Engineering Electrical Engineering or equivalent practical technical experience.
- Experience in a field service hardware instrumentation or industrial support role
- Proven experience working with electrical and mechanical systems.
- Strong troubleshooting and problemsolving skills
- Ability to work independently manage multiple priorities and meet deadlines.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at. All matters will be treated with strict confidence.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
#INDHP
#LI-LONDON
#LIHEATHROW
Required Experience:
IC
Role PurposeLocation- London based with requirements to be in HeathrowLevel - Experienced ProfessionalDepartment - Product R&DWorking Pattern - Field based 37.5 hours per weekBenefits -Benefits at IdeagenWe are seeking a Field Services Engineer to join our EMEA Field Services team. This role provide...
Role Purpose
Location- London based with requirements to be in Heathrow
Level - Experienced Professional
Department - Product R&D
Working Pattern - Field based 37.5 hours per week
Benefits -Benefits at Ideagen
We are seeking a Field Services Engineer to join our EMEA Field Services team. This role provides handson technical support across hardware electrical and mechanical systems with a primary focus on customer sites in the UK particularly the London area. Occasional support across the wider EMEA region will be required.
The Field Services Engineer is responsible for the installation maintenance troubleshooting calibration repair and decommissioning of equipment. The role plays an important part in ensuring service quality meeting service level agreements (SLAs) and supporting positive customer outcomes. You will also act as an escalation point for complex technical issues and work closely with internal teams across Hardware Logistics Project Management and Customer Success.
Responsibilities
- Deliver onsite field service support including fault diagnosis repairs component replacement calibration system commissioning and decommissioning
- Manage UK Field Services activities with emphasis on the London region including coordination of daytoday field operations and support of service escalations
- Plan manage and deliver Preventative Maintenance activities ensuring compliance timely completion and accurate reporting
- Manage incident and problem tickets to ensure resolution within agreed SLAs
- Communicate clearly and professionally with customers in onsite and businesstobusiness environments
- Maintain accurate documentation within call management and inventory systems
- Coordinate with logistics to track hardware usage maintenance history and availability
- Support training and onboarding of field resources and subcontractors
- Promote safe working practices and compliance with local health and safety requirements
- Contribute to continuous improvement and identify emerging technologies impacting service delivery.
Skills and Experience
- Bachelors degree in Electronics Engineering Electrical Engineering or equivalent practical technical experience.
- Experience in a field service hardware instrumentation or industrial support role
- Proven experience working with electrical and mechanical systems.
- Strong troubleshooting and problemsolving skills
- Ability to work independently manage multiple priorities and meet deadlines.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at. All matters will be treated with strict confidence.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
#INDHP
#LI-LONDON
#LIHEATHROW
Required Experience:
IC
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