QA Engineer
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Job Location:
Newcastle upon Tyne - UK
Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job title: QA Engineer
Type: Full-time Permanent or Contract
Location: UK or Romania Flexible remote hybrid or office working
Location requirement: Must live within 30 miles of one of our offices or hub locations
Offices: Newcastle Leeds Bucharest
Hubs: Edinburgh Manchester London
The role
Were looking for a QA Engineer to work across product quality AI behaviour evaluation and defect investigation.
This is not a traditional QA role focused purely on scripted testing or automation. A key part of the role involves reviewing AI agent conversations and assessing whether responses were accurate appropriate and aligned to the expected customer experience. Because AI behaviour is not always deterministic strong judgement attention to detail and communication skills are essential.
Youll support release testing and regression prevention across the platform carrying out structured manual QA across key journeys during release cycles to improve release confidence and reduce production issues. Outside release periods youll help improve automated coverage refine QA processes and investigate product or AI-related issues raised internally.
Youll also investigate production and customer-reported issues identifying whether problems are expected behaviour configuration issues or genuine defects before escalating clear issues to engineering teams.
What youll bring
Strong manual QA experience
Experience building or maintaining automated test coverage
Experience working with AI LLM or agentic products as part of your day-to-day workflow
Strong written English and communication skills
The ability to assess nuanced conversations and provide clear feedback
Confidence investigating issues independently and making sound judgement calls
Experience working with AI tooling agent frameworks or conversational AI platforms is a plus
What youll get
A varied role combining QA AI evaluation automation improvement and product investigation rather than repetitive manual testing.
The opportunity to work on AI-driven products where quality depends on judgement and context not just predefined test cases.
Real ownership over how quality processes evolve as AI capabilities continue to grow.
Exposure to modern AI and agentic systems in a production environment.
The chance to work closely with Product Engineering and AI teams on complex problems where there often isnt a single correct answer.
About hedgehog lab
Were a digital product consultancy with 20 years of experience helping organisations solve complex problems through technology design and delivery.
UK Benefits
28 days annual leave plus bank holidays
Flexible and hybrid working
Annual wellbeing budget
Free counselling
3rd Party Health Insurance
L&D budget
5 impact days per year
Ready to apply
Submit your application below.
Please note: were unable to offer visa sponsorship for this role.
