Sr. Account Manager

Ccg

Job Location:

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Sr. Account Manager

Salt Lake City Utah

Full-Time

At CCG were dedicated to transforming spaces into vibrant inspiring environments where people can thrive and businesses can flourish. For over 35 years weve been Utahs trusted partner in commercial interior design and furniture solutions setting the standard for excellence in our industry.

Our commitment to innovation and customer satisfaction drives everything we do at CCG. From workplace strategy and interior design to furniture selection and installation we offer comprehensive solutions tailored to the unique needs of each client.

As Utahs exclusive dealership for Haworth Americas largest privately held commercial furniture company we provide access to cutting-edge products and design expertise that set us apart from the competition. Our teams passion for creativity and collaboration fuels our success making CCG the premier choice for businesses seeking visionary workspace solutions.

If youre looking to join a dynamic team dedicated to shaping the future of commercial interior design CCG is the place for you. Come be a part of our journey as we continue to redefine whats possible in workplace design and make a lasting impact in the communities we serve.

Mission of Role

The Account Manager is responsible for coordinating all aspects of a customer project including managing customer communications design approvals and changes order processing scheduling and contributing to maximizing profit margins.

Competencies

Education Requirements

BA/BS degree in Business Administration Sales or relevant field is a plus but not required

Prior Experience Requirements

10 years of complex project management experience in the commercial furniture industry
Proven ability to juggle multiple client accounts simultaneously while maintaining uncompromising attention to detail
Demonstrated ability to coach and mentor a team of account managers

Technical Requirements

A polished ability to communicate present and influence key stakeholders at all levels of an organization including executive and C-level
Solid experience with MS Office (particularly MS Excel and PowerPoint)

Soft Skill / Behavior Requirements

An innate customer service-centric attitude and demeanor
Excellent at time management
Described by others as someone they would like to work with
A personal interest in and affinity for interior/architectural design (you should love our industry like we do)

Outcomes

Customer satisfaction with an NPS score of 8
Quarterly bookings are on track for 100%
Aftercare programs offered 100%
Punch trips added to projects 90-100%
90% eligible warranty checkups scheduled per month

Required Experience:

Manager

Sr. Account ManagerSalt Lake City UtahFull-TimeAt CCG were dedicated to transforming spaces into vibrant inspiring environments where people can thrive and businesses can flourish. For over 35 years weve been Utahs trusted partner in commercial interior design and furniture solutions setting the sta...

Sr. Account Manager

Salt Lake City Utah

Full-Time

Mission of Role

Competencies

Education Requirements

BA/BS degree in Business Administration Sales or relevant field is a plus but not required

Prior Experience Requirements

10 years of complex project management experience in the commercial furniture industry
Proven ability to juggle multiple client accounts simultaneously while maintaining uncompromising attention to detail
Demonstrated ability to coach and mentor a team of account managers

Technical Requirements

A polished ability to communicate present and influence key stakeholders at all levels of an organization including executive and C-level
Solid experience with MS Office (particularly MS Excel and PowerPoint)

Soft Skill / Behavior Requirements

An innate customer service-centric attitude and demeanor
Excellent at time management
Described by others as someone they would like to work with
A personal interest in and affinity for interior/architectural design (you should love our industry like we do)

Outcomes

Customer satisfaction with an NPS score of 8
Quarterly bookings are on track for 100%
Aftercare programs offered 100%
Punch trips added to projects 90-100%
90% eligible warranty checkups scheduled per month

Required Experience:

Manager

Apply Now

About Company

Ccg

CCG has been transforming workspaces in Salt Lake City, Utah for 30+ years, partnering with Haworth, and a host of other major furniture manufacturers & architectural products. CCG is a leader in office furniture and adaptable workspaces; raised access flooring and unitized moveable w ... View more

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