Role Title:Insight Analyst

Hours:35 hours per week MondayFriday

Salary:35757 - 44696per annumdependent on experience

Contract:Permanent

Location:Hybrid between our Mariner House Dartfordofficeand home

Interviews will take placeon28 May 2026

AtMoat insight plays a vital role in shaping the services we deliver and ensuring our customersremainat the heart of everything we do. By combining robust data analysis customerfeedbackand research we support evidencebased decision making that drives continuous improvement and helps our communities thrive.

We are looking for anInsight Analystto support the Insight Manager in delivering highquality datadriven insights through quantitative and qualitative research. This role will help improve key business performance measures and customer outcomes providing insight that informs both strategic and operational decisionmaking across Moat.

As anInsight Analyst you will work closely with colleagues across the transformationcustomerand data teams to ensure insight and customer voice shape service design and improvement activity.

You will analyse a wide range of internal and external data manage customer feedback systems and surveys and translate complex technical findings into clear actionable insights fornontechnical and senior audiences. This is a varied and analytical role ideal for someone who enjoys using data to tell a compelling story and influence positive change.

WhatWereLooking For

Wereseekingahighly analyticalcuriousand motivated individualwith strong technical skills and a passion for using insight to improve customer experience and business performance.

You will be comfortable working with complex data confident explaining findings to a range of audiences and collaborative in your approach to working across teams.

Essential

• Degreelevel education with a strong statistical element or professional equivalent (e.g. MRS Advanced Certificate)
• Strong understanding of quantitative research methods andappropriate statisticalanalysis techniques
• Practical experience using SPSS or equivalent software (e.g. R SAS STATA) to conduct analysis and reporting
• Experience applying statistical models to realworld business problems
• Ability to translate technical concepts into clear actionable insights fornontechnical and senior audiences
• Experience of project management and client or stakeholder liaison

To read our full job description including the entry requirements please follow this link:

About us

At Moat we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and theneighbourhoodswe serve. With homes across London Kent Essex and Sussex we strive to provide quality housing and support to those who need it most.

Our Values:

• Own it:We take responsibility for our actions and decisions ensuring that wedeliver onour promises to our customers and communities.

• Better together:We believe in the power of collaboration. By working together with our colleagues customers and partners we achieve greater outcomes and strengthen our communities.

• Lead by example:We strive to sethigh standardsin everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

• Be the change:We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us

Joining Moat means being part of a friendly team that cares about doinggreat work. We offer competitive salaries generous time off and many chances to grow personally and professionally. Our employees have given us great feedback which is why we were named one of The Sunday Times Best Places to Work in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team Moat is the right place for you!

Are you ready to explore the incredible benefits we offer In this engaging clip we break down everything you need to know about our employee benefits.Our employee benefits: what we can offer you ()

InterestedWedlove to hear from you!

If you think this role is a good fit for you andyoureready for an exciting new challenge please fill out the online application form on our website by11pm on Wednesday 20 May 2026.We will reach out via email if we would like to invite you for an interview.

Its really important that you provide as much detail as possible in your to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

If you require anyadditionaladjustments to the recruitment process please email