Data Analyst Systems

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together weve created one of the largest mental health and social support charities in England.

Every year we support around 125000 people through nearly 200 services and its all made possible by our 3500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer healthier more independent lives Join our team at Waythrough and support people facing challenges around mental health substance use housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

About the Role

As a Data Analyst (Systems Focus) youll maintain and optimise our case management systemssuch as SystmOne ILLY Halo and Theseusto ensure they support effective service delivery. Youll act as the main technical contact for system queries manage updates and help design pathways that enable highquality data collection and reporting.

Key Duties

• Maintain and improve case management systems supporting operational teams with system issues.

• Lead system updates document changes and deliver support sessions.

• Manage daily technical tickets including system general and smartcard queries.

• Submit monthly NDTMS and CJIT extracts ensuring data accuracy.

• Work with colleagues to ensure system design supports reliable reporting and training.

About You

Youre a confident systems user with strong analytical skills and experience working with platforms like SystmOne ILLY Halo or Theseus. You communicate clearly manage competing priorities well and enjoy solving technical problems in fastpaced datadriven environments. Strong IT skills attention to detail and the ability to work flexibly are essential.

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What We Offer

We value the people who make a difference every day. Alongside meaningful work youll enjoy a comprehensive benefits package:

• 27 days annual leave rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution matched up to 6.5%

• Life assurance (3 annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• 500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card Charity Discounts Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome and adjustments can be made to enable fair participation.

If you need adjustments or support to apply please email our recruitment team:

Closing Date: