View Job description for Financial Aid Officer

Empower Student Success as a Financial Aid Officer at CWI!

Are you passionate about helping students navigate the financial aid process and achieve their educational goals The College of Western Idaho (CWI) is seeking a Financial Aid Officer to provide expert guidance exceptional service and critical support to students families and the campus community.

Why Join CWI

At CWI we believe in transforming lives through education. As a Financial Aid Officer youll be at the heart of that missionhelping students access the resources they need to succeed while working in a collaborative student-centered environment.

Benefits:

CWI offers one of the most affordable and comprehensive benefits packages in higher education including:

• Premium healthcare plans

• 11% employer retirement contributions

• Tuition discounts

• Generous personal leave

• Opportunities for professional growth and development

Student-Focused Financial Guidance:

• Deliver accurate timely financial aid counseling to students and families

• Support CWIs One Stop Student Services locations with expert-level assistance

• Ensure compliance with federal state and institutional regulations

Impactful Work in Higher Education:

• Help students understand and access financial aid options

• Review and authorize financial aid awards

• Foster a culture of quality equity and service excellence

Collaborative & Service-Oriented Environment:

• Work closely with Enrollment & Student Services teams

• Provide guidance to students parents and college personnel

• Represent CWI positively through public speaking and outreach

Key Responsibilities:

Financial Aid Counseling & Support

• Advise students and families on financial aid programs eligibility and application procedures

• Provide in-depth support on complex financial aid issues

• Maintain expert-level knowledge of financial aid policies and regulations

Awarding & Compliance

• Review and authorize financial aid awards from federal state and institutional sources

• Monitor compliance with federal and state regulations

• Assist in ongoing institutional compliance efforts

Collaboration & Communication

• Partner with student services and enrollment teams to deliver seamless support

• Represent the college in outreach events and presentations

• Provide leadership and training to support a high-quality student experience

What Were Looking For:

• One year of professional experience working with students in a postsecondary setting or three years of other relevant professional experience

• Customer service experience especially in explaining complex rules or policies

• Proficiency in Windows Excel Word PowerPoint and Outlook

• Ability to research and understand complex financial aid systems and regulations

• Strong interpersonal and communication skills including public speaking

• Ability to work effectively with diverse populations

• Proactive adaptable and detail-oriented