Head of Operations

Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in 2019 by Rachel Dillon. With a mission to empower women worldwide CSB blends style function and confidence in every piece we create. Our team thrives on relentlessly raising the bar being perfectly practical and being unapologetically fearless.

About the Role

The Head of Operations is CSBs commercial engine room driving cross-functional performance and operational excellence across Data Trade E-commerce and Business Operations. You are the architect of systems insights and cadence that keep the business executing at pace; translating strategy into disciplined measurable delivery.

Your remit spans the full operating ecosystem: build and govern the data and reporting architecture and drive commercial performance through trade and e-commerce optimisation. Youll bring structure to ambiguity; embedding standardisation automation and accountability across how the business measures decides and delivers.

You will act as the connective tissue between departments ensuring decision velocity and commercial visibility through rigorous reporting operational governance and stakeholder alignment. This role is about commercial rigour operational precision and systems leadership. Youll stabilise the engine room unlock new efficiencies and create the frameworks that enable CSB to scale sustainably toward our FY30 strategy.

Key Responsibilities

Data Insights & Reporting

• Govern the data lake and reporting architecture ensuring accuracy completeness and reliability of all core business metrics.
• Develop and maintain performance dashboards and scorecards across all departments.
• Partner with Finance to implement automated real-time reporting that reduces manual touchpoints and lag in commercial insight.
• Lead continuous data audits and establish clear data ownership protocols across departments.
• Translate insights into clear commercial actions embedding data-led decision-making into every business cadence (MBR QBR etc).

Trade

• Lead E-commerce trade planning aligning campaigns product drops and promotional cadence with demand forecasts and inventory flow.
• Manage collaboration between Ecom Brand and Product to deliver best-in-class digital activations.
• Partner with agencies to improve conversion rate AOV and session value.
• Establish clear trade reporting and analysis to drive actionable insights.
• Execute BFCM Peak and Product Launch playbooks with precision and operational readiness.

Ecommerce Operations

• Oversee site functionality UX/UI performance and uptime in collaboration with front-end and platform partners.
• Govern inventory accuracy order routing and fulfilment logic between ERP Shopify and 3PL systems.
• Ensure seamless cross-system data flow (product customer order) and proactively resolve integration issues.
• Lead post-implementation governance of ERP system ensuring accountability to ROI.

Business Operations

• Partner with the Ops Lead: Trade and Business overseeing the CSB Operating Cadence MBRs QBRs Strategic Initiatives ensuring on-time delivery and executive discipline.
• Partner with CEO and Finance to manage operational budgets OPEX discipline and cost optimisation.
• Champion continuous improvement and process standardisation across all business functions.
• Govern strategic project delivery (e.g. system implementations efficiency programs).
• Build operational resilience through clear documentation playbooks and accountability frameworks.
• Own the design and performance of the Operations function setting structure accountabilities and standards for CSBs end-to-end operating model (people process tools).
• Own operational risk compliance and business continuity ensuring key risks are identified mitigations in place and contingency plans tested and documented.

About You

• Bachelors degree in Business Commerce Engineering Information Systems Supply Chain or a related discipline.
• 812 years experience in operations e-commerce or commercial leadership roles ideally within high-growth consumer or digital retail environments.
• Deep understanding of e-commerce and operational performance drivers including conversion inventory fulfilment customer lifecycle and operational efficiency.
• Strong technical and systems fluency across e-commerce platforms (e.g. Shopify) ERP systems (e.g. NetSuite SAP) and BI tools (e.g. Power BI Tableau) with an understanding of integrations and scalable infrastructure.
• Strong commercial and financial acumen with the ability to manage P&L drivers optimise costs and use data to inform strategic and operational decisions.
• Proven experience building scaling or optimising operating models systems and processes in fast-growing businesses.
• Exceptional execution capability with a track record of translating strategy into clear operational plans and delivering measurable business outcomes.
• Demonstrated experience leading cross-functional initiatives across operations technology and commercial teams.
• Strong leadership capability with experience building and developing high-performing teams.
• Highly structured proactive and adaptable with the ability to bring clarity accountability and momentum in fast-paced environments.

Why Join CSB

• Hybrid work model balance of in-office & WFH
• Short Term Incentive Program
• Parental leave package for both parents
• State-of-the-art gym at CSB HQ
• Competitive staff discounts
• Be a part of our mission to empower women worldwide
• Exciting team events & initiatives

How to Apply

If youre ready to contribute to CSBs mission and growth wed love to hear from you! Join in empowering women worldwide CSB style. To apply please submit your resume and cover letter via the job board only (direct applications via email or LinkedIn messages will not be accepted). For further information please reach out to Dylan Anger at