Social Media Representative-Italian Speaker in Greece

Location: Onsite in Moschato Greece or Remote in Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

• Assist our community and resolve inquiries empathetically accurately and promptly.
• Stay knowledgeable about our products and community standards.
• Make well-balanced decisions and advocate effectively for our community.
• Exhibit strong interpersonal verbal and written communication skills with an emphasis on empathy.
• Support the companys mission by prioritizing the communitys well-being.
• Investigate and resolve issues reported on the social media platform including account support and reports of abusive content.
• Respond to user inquiries with high quality speed empathy and accuracy.
• Use market-specific knowledge to develop scalable solutions for community support.
• Analyze data to improve the overall user experience.
• Enforce the companys Terms of Use by monitoring reports of abuse.
• Review reported content within agreed turnaround times and quality standards.
• Identify workflow inefficiencies and suggest solutions.
• Recognize trends and escalate issues outside company policy to the global team.

Experience:

• Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
• High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
• Italian speaker (C2) with very good communication skills in English (at least B2 level).

Skills:

• Exceptional communication and soft skills.
• Strong problem-solving abilities.
• Tech-savvy and resourceful.
• Ability to multitask and work efficiently.
• Excellent reasoning and analytical capabilities.
• Thrive as a team player in a fast-paced high-energy change-oriented environment.

Requirements:

• EU nationality or Greek residence permit.
• High school diploma.
• Availability to work in shifts (40 hours per week 5 days per week 8 hours per day) between Monday-Sunday 7 am-10 pm.

Benefits:

• 5 working days of training.
• Relocation package including paid flight to Greece airport pick-up administration assistance (tax number bank account etc.) 2 weeks paid in a hotel and help from an agency to find an apartment.
• Gross monthly salary plus a monthly performance bonus
• Rotational shifts (40 hours per week 5 days per week 8 hours per day)

If you are passionate about helping others and creating a positive online community we would love to hear from you. Apply today and make a difference!