Customer Success Specialist Portuguese Speaker (Hybrid Sofia Bulgaria)

Are you the kind of person who enjoys helping customers succeed guiding them through new technology and building strong professional relationships from day one

This opportunity gives you the chance to become a trusted partner for enterprise clients while working in an international fast-paced environment where your communication skills and customer mindset truly matter.

If you are comfortable presenting on camera enjoy working with digital tools and know how to turn onboarding into a great customer experience this role was built for you.

Your Role

As a Customer Success Specialist you will support enterprise customers throughout their onboarding and implementation journey ensuring they successfully adopt and engage with the platform.

This is a non-sales position focused on customer enablement implementation guidance adoption and long-term customer success.

You will become the go-to expert for customers during their first weeks on the platform helping them maximize value and confidently navigate the product.

What Youll Be Doing

Customer Onboarding & Adoption

• Guide new enterprise customers through onboarding and implementation processes

• Conduct onboarding sessions demos presentations and customer orientations

• Help customers tailor the platform to their business needs

• Drive implementation progress over a 510 week onboarding cycle

• Ensure successful customer adoption engagement and license activation

Customer Success & Relationship Management

• Build trust quickly and develop strong customer relationships

• Act as a strategic advisor by sharing product best practices

• Monitor customer engagement and usage trends

• Support customers throughout their lifecycle milestones

• Deliver an exceptional customer experience through proactive communication

Product & Technical Support

• Perform quality assurance checks to ensure integrations are completed successfully

• Help triage troubleshooting tickets and support customer issue resolution

• Maintain strong product knowledge to guide customers effectively

• Work with CRM systems to track customer activities progress and milestones

Reporting & Process Management

• Analyze customer data trends and usage patterns

• Identify opportunities for stronger product adoption and customer growth

• Maintain accurate records and documentation in CRM platforms

• Prioritize multiple tasks and manage deadlines independently

What Makes You a Great Fit

Language Skills

• Fluent Portuguese (written & spoken)

• Strong English communication skills

Experience Were Looking For

You have experience in one or more of the following:

• Customer Success

• Client Support / BPO

• Talent Acquisition or Recruitment

• Learning & Development

• Account Management

• Customer Training

• Product Adoption

• Change Management

• Business Transformation

• Project Management

Your Strengths

• Comfortable speaking and presenting on camera

• Technically confident and quick to learn new tools

• Excellent communication and relationship-building skills

• Strong organizational and time-management abilities

• Able to manage tickets queues and CRM workflows efficiently

• Analytical mindset with the ability to identify customer trends and opportunities

• Able to work independently while handling multiple priorities

Technical Skills

• Strong knowledge of MS Office (Excel Outlook Word PowerPoint)

• Experience working with CRM systems and ticketing platforms

Working Model

Location: Sofia Bulgaria

Hybrid Model: Onsite every Wednesday & Thursday

Schedule Options

• 10:00 19:00

• 12:00 21:00

Monday to Friday

Start Date: 18/05

What Youll Receive

Compensation & Benefits

Monthly salary 2198.56 EUR gross

Quarterly bonus 728.59 EUR gross

• Monthly transportation/internet allowance

• Additional private medical plan

• Dental care coverage

• Life insurance

• Multisport Card option

• Bonuses for major life events:

  • Marriage

  • Birth or adoption of a child

  • University graduation

Relocation Support (For Candidates Moving to Bulgaria)

We welcome international candidates and offer a relocation package designed to help you settle in comfortably.

Relocation Package Includes:

Plane tickets provided after the 6th month of employment
10-day hotel accommodation with breakfast included

Salary advance option available for additional financial support

Why This Opportunity Stands Out

This role combines customer success onboarding relationship management and technology in one dynamic position. You will directly influence customer experience and adoption while working with global enterprise clients in a collaborative international environment.

If you enjoy helping customers succeed thrive in client-facing environments and want to grow your career in Customer Success this is your next move.