Financial Aid Processing Supervisor

Milwaukee Area Technical College (MATC) is Wisconsins largest and most diverse technical college offering 170 high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives industry and our community by preparing students today for the careers of tomorrow. Together we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at.

Reporting to the Executive Director of Financial Aid the Financial Aid Processing Supervisorprovides guidance and oversight of all financial aid processing functions. The incumbent will support student success by proactively addressing the financial aid needs of a diverse student body by facilitating the efficient and effective administration of financial aid for students. This position is a member of the Financial Aid Leadership Team.

The Financial Aid Processing Supervisorwill be responsible for managing and overseeing operations aid processing operational policies and procedures and data reporting. Use of judgment analysis and operational decision-making and procedure development. Ensures completion of goals while ensuring compliance of federal and state financial aid and institutional rules and regulations. Coordinates with processing staff to ensure understanding of their roles and responsibilities. Incumbent may serve as back-up for Financial Aid Specialists based on operational needs.

• Processing Management and Goals: Collaborates with the Executive Director to establish and implement short- and long-term processing goals by recommending updates or new initiatives regarding best practices and effective fund usage in financial aid.
• Financial Aid Monitoring and Reporting: Reviews and manages all weekly financial aid reporting and review with staff to provide the best customer service and processing experience for our students. Hold monthly meetings to review any unpaid or unprocessed student aid. Ensures monthly reconciliation is completed for all federal state and institutional financial aid funds. Partners with Student Accounts to confirm Colleague COD and G5 match monthly. Develops and maintains an annual calendar of processing activities to ensure all functions are accomplished within established time frames and in coordination with other offices.
• Policy Development and Maintenance:Partners in the development and maintains processing policies administrative procedures and standard operating procedures.
• Compliance Management and Auditing: In coordination with the Financial Aid Compliance Officer completes quality reviews of financial aid files for compliance and accuracy. Use findings to coach direct reports on areas of opportunity.
• Technology Planning and Implementation Management: Develops organizes plans supports implements and manages technology that supports the financial aid processing procedures. Plays a key role in annual Colleague setup works through system issues by partnering with MATC IT partner and related tasks to ensure efficiency of financial aid systems.
• Committee Participation and System Engagement:Participates in cross-functional committees and organizes reviews and debriefs meetings among stakeholders. Chairs or serves on appropriate college committees as directed by the Executive Director.
• Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles values truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Cross Functional Relationships and Collaborative Teamwork: Establishes maintains and enhances positive work relationships with staff faculty and administrators especially with the Financial Aid Office and other departments (Student Accounts Recruitment Admissions Academic Advising etc.).
• Leadership and Supervision: Develops and manages high performing team highly skilled and motivated staff focused on the delivery of quality and value-added services and allocates cross-functional responsibilities and work processes. Responsibilities include coaching/mentoring performance management and progressive discipline as needed.
• Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in financial aid policies and procedures. Actively organizes and/or participates in applicable workgroups trainings workshops seminars committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state federal and accreditation standards/requirement as well as all MATC policies and procedures.

Required Education & Experience: Associates degree and three (3) years of related experience including experience in higher education or related field. Two (2) years direct experience providing administrative supervision of employees or Emerging Leaders Supervisory Credential (eligibility).

Core Competencies:

• Knowledge of financial aid practices and procedures.
• Knowledge of general entry admissions enrollment and registration procedures; student support services; offices and the MATC Student Handbook.
• Ability to engage in active listening powerful questioning and effective conversations to facilitate learning and goal achievement.
• Ability to train a wide variety of stakeholders on software and concepts with varying degrees of complexity.
• Ability to think critically and employ creative problem-solving solutions to complex problems.
• Ability to create structure and deliver public presentations to a variety of groups.
• Ability to communicate effectively persuasively and analytically both through written and oral means across all levels of employees management and with students.
• Ability to establish collaborate and maintain effective work relationships with peers students teachers staff representatives of outside agencies educational institutions and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position including spreadsheets and the Internet.
• Ability to work successfully with minimal supervision and serve in a leadership role to others.
• Ability to effectively organize work by establishing workflows managing multiple projects and meeting necessary deadlines.