Italian-Speaking Customer Support Advisor
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
We are looking for an Italian-speaking Customer Support Advisor to join our team in Lisbon. You will be the go-to person for Italian-speaking customers handling their questions solving issues and delivering a great experience across phone email and chat.
What you will do
- Handle inbound requests from Italian-speaking customers and resolve them efficiently
- Log and track interactions accurately in CRM tools
- Escalate complex cases to the right internal teams
- Contribute to customer satisfaction and service quality initiatives
What we are looking for
- Italian at C1/C2 level written and spoken (mandatory)
- English at a working level (B1 or above)
- Previous customer service experience is a plus motivated newcomers welcome
- Strong communication skills and a customer-first attitude
- Comfortable with digital tools and CRM platforms
- EU work authorisation required
Relocation package
We help you settle in Lisbon from day one
- Company-provided housing for an initial period upon arrival
- Support with administrative formalities (NIF social security etc.)
- Dedicated onboarding buddy to help you get started
Please note: travel expenses to Lisbon are not covered.
What we offer
- Flexible rotating shifts to fit your lifestyle
- Structured career progression with clear internal promotion paths
- Paid training and continuous learning opportunities
- Competitive salary performance-based bonuses
- International multicultural team in one of Europes most vibrant cities
Our hiring process
Simple and fast from application to offer in under 2 weeks.
