Health Manager- French speaker

Join Our Growing Team in Lisbon!

We are recruiting new Health Managers to support our expanding operations. Based in Lisbon youll be a key contact for our insured clients providing guidance and support across multiple channels including phone email and mail while managing payments for their services.

Your Role & Responsibilities

Client Communication:

• Be the primary advisor and support for our insured clients responding through various channels to ensure a high level of satisfaction.
• Actively contribute to performance metrics helping our team meet site quality and response targets.

Assistance & Advisory:

• Handle calls from beneficiaries and healthcare providers providing advice on contracted services.
• Support clients in their healthcare journey ensuring a smooth experience.

Administrative Management:

• Oversee contract management tasks including registration cancellations and contribution processing.
• Manage healthcare services including processing reimbursements creating estimates and coordinating care according to internal protocols.
• Update and maintain records (contracts addresses banking details etc.).

Customer Relationship:

• Inform insured clients about their contract details reimbursements and all related matters (subscriptions changes terminations contributions).
• Provide solutions to inquiries from clients and healthcare professionals.

No sales or prospecting is required in this role.

Why Join Us When you join our team youll receive comprehensive training at our Lisbon office ongoing support with our systems and tools and strong local management. This is a dynamic role with versatility and career growth opportunities.

What Were Looking For in You

• Education: High school degree with or without experience in insurance.
• Skills: A team player with excellent interpersonal skills customer-focused organized and responsive.
• Personality: Enthusiastic driven to achieve goals and methodical in your approach to ensure processing quality volume and deadlines.

Ready to be part of a supportive team in a fulfilling client-focused role Apply now!