Sr. Manager Dy. General Manager Standards & Procedures Inflight Services

Job Description:

1. Is responsible for establishing implementing reviewing and continuously enhancing service and safety standards to ensure compliance with regulatory organizational and industry requirements.
2. Ensure Process Excellence through documentation audits procedural governance and cross-functional collaboration with a strong focus on continuous improvement within the Inflight Services Department.
3. Ensure all observations reported must be provided with appropriate corrective/preventive actions thereby continuously improving the standards of the Inflight Services Department.
4. Implement and maintain Customer Service Delivery strategy in line with the corporate brand ensuring continued enhancement of service delivery on board.
   
5. To develop Cabin interiors In-flight Products and Catering processes to meet the documented service standards.
6. Coordinate with the Training team regularly to ensure cabin crew training modules are up to date.
7. Review catering standards and Galley Loading Plan based on crew reports.
8. Ensure audit observations and findings are closed timely.
9. Take a proactive approach to identifying hazards.
10. Work closely with the departments that would be impacted by any change of procedures to ensure effective outcomes of the final documentation of processes and procedures.
11. Work towards areas where improvements are to be made and develop step-by-step procedures and timelines for each modification.
12. Constantly gather data to determine how well a new system works then use that information to make changes over time.
13. To ensure the highest levels of safety & service standards are maintained and be compliant with DGCA and other National International and Company regulations.
14. Must be up to date with all regulations best industry standards and ensure there are no violations.
15. Spearhead new projects and initiatives to achieve enhancement of standards.
16. Support operational teams through clear guidance and communication to ensure smooth adoption of procedural changes.
17. Ensure all standards manuals are reviewed at six-month intervals and fully updated at least once every year to maintain regulatory and organizational compliance.
18. Required to travel to check the efficacy of the documented procedures on flight.

Requirements /Skills:

1. Minimum Bachelors Degree and must have worked as a Safety and Emergency Procedures Instructor or Manager Cabin Safety.
2. Minimum of 10 years of experience out of which a minimum of 3 years to be in a managerial position.
   
3. Experience in a similar role with the previous airline.
4. Well versed with Word PPT and Excel.
   
5. Well-versed in writing Service and Safety Procedures.
6. Updated knowledge of DGCA and other International Regulations
7. Must have good understanding of customer service standards.

Location: Akasa Air Head Office - Mumbai

Required Experience:

Senior Manager