Managed IT Field Engineer

Location: Birmingham (field-based with travel to customer sites)

At Intercity Technology our people power everything we do. Were specialists in mobile managed networking hosting and IP telephony supporting customers across the UK and beyond.

Were looking for a Managed IT Field Engineer to deliver high-quality third line desktop and endpoint support across customer environments both remotely and on-site.

The role

Reporting to the Head of Technical Support youll provide advanced technical support across managed IT services supporting incidents requests onboarding activities projects and migrations. This is a hands-on field-based role for someone who enjoys autonomy problem-solving and working directly with customers.

Youll be trusted to work independently at customer sites while remaining closely aligned with our service desk and wider technical teams.

What youll be doing

• Providing third line desktop and endpoint support remotely and on customer sites
• Diagnosing troubleshooting and resolving complex technical issues
• Leading ITaaS onboarding activities from technical delivery through to completion
• Supporting projects migrations and incident management activities
• Managing device provisioning deployments and endpoint lifecycle activity
• Communicating clearly and professionally with customers and internal teams
• Ensuring tickets documentation and processes meet Intercity standards
• Feeding back service and onboarding improvements to enhance customer experience

What youll bring

• Strong experience in a managed IT field engineer or third line desktop support role
• Solid knowledge of Windows 10/11 Microsoft 365 Active Directory/Entra ID
• Experience with device builds deployments and endpoint lifecycle management
• Confident hardware troubleshooting skills (laptops desktops printers)
• A foundation-level understanding of networking and infrastructure environments
• Excellent communication skills and a customer-first mindset
• Ability to self-manage workload and work without close supervision
• A full UK driving licence and access to your own vehicle

Desirable

• Microsoft certifications (MCSA MCSE or equivalent)
• ITIL knowledge or experience working within ITIL-aligned environments
• Exposure to Windows Server services (WSUS MDT WDS)

This role involves UK-wide travel to customer sites and may require occasional out-of-hours work paid at agreed overtime rates.

Intercity Technology provides reliable and secure technologies in communications cloud and managed services with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion expertise and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

• Customer Net Promoter Score of 92
• Gold Award Investors in People Accreditation
• Employer of the Year 2025 - British Business Excellence Award
• Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions all successful candidates will be subject to pre-employment checks so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner for more information please see our privacy policy on our website.