Volunteer Engagement Supervisor

Jacksonville Zoo And Gardens

Job Location:

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Volunteer Engagement Supervisor

Jacksonville Zoo and Botanical Gardens Education Department On-Site Exempt

About Us

Come join the Wildest Team in Town. Jacksonville Zoo and Botanical Gardens exists to connect communities with wildlife and wild places and every volunteer who walks through our gates helps make that happen.

The Opportunity

The Zoo is looking for a passionate people-first leader to join our Education team as Volunteer Engagement Supervisor.

Our volunteer program is about mobilizing a community. Every year our volunteers and interns serve guests support animal care and bring our mission to life across every corner of the zoo Youll lead the effort to recruit inspire and deploy year-round adult and teen volunteers short-term service groups special event teams and interns completing 6- to 12-week rotations in every department. If you thrive in a fast-paced mission-driven environment and love nature and building community this role is for you.

Reports to: Director of Learning and Conservation Engagement

Direct Reports: 2-3

What Youll Do

Lead & Develop Your Team Supervise volunteer engagement coordinators set clear goals provide ongoing feedback and foster a high-performing team culture. Actively participate in leadership meetings and initiatives.

Manage the Volunteer Program Oversee all aspects of volunteer recruitment onboarding training and deployment both individually and in groups ranging from 10 to 100 participants. Coordinate long-term placements short-term service projects and intern rotations year-round.

Drive Engagement & Retention Motivate and inspire unpaid staff through recognition programs and ongoing support maintaining a positive and inclusive environment that keeps volunteers coming back.

Report & Analyze Track volunteer hours and program metrics using management software. Generate reports to evaluate effectiveness and identify opportunities for improvement.

Develop Policies & Ensure Compliance Partner with People and Culture to develop revise and implement volunteer program policies that align with organizational goals and legal requirements. Conduct periodic audits and ensure adherence to federal state and local regulations.

Maintain Safety Identify safety hazards within exhibit areas report issues promptly and enforce organizational safety protocols to protect guests staff and animals.

What You Bring

Skills & Abilities

Proficient in Microsoft Office Suite applicant tracking systems and volunteer management software
Excellent public speaking and presentation skills
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Build strong relationships and partnerships with internal and external stakeholders to achieve shared goals.
Foster collaboration empowerment and lead change through effective communications.

Education & Experience

Bachelors degree in Human Resources Business Management or equivalent
2 years of experience in volunteer program management HR or a related field
3 years of team management experience
2 years of experience in community outreach and recruitment through schools corporations or online platforms
Demonstrated ability to manage large-scale group efforts (10100 participants)

Desired Experience

3 years of volunteer management in a zoo or aquarium setting

Desired Certifications

CPR & First Aid Certification
SHRM-CP SHRM-SCP or similar HR certification
SHRM Talent Acquisition Specialty Credential

Additional Requirements

Flexible availability including evenings weekends and holidays
Valid drivers license and clean driving record (must be 18 to operate organizational vehicles)
Ability to lift up to 20 pounds and work outdoors in varying weather conditions
Local and occasional international travel may be required

Jacksonville Zoo and Gardens is an Equal Opportunity Employer. We welcome applicants of all backgrounds and are committed to providing reasonable accommodations to qualified individuals with disabilities. We invest in our people through exceptional benefits a collaborative work environment and meaningful opportunities for growth. We are a Drug-Free Workplace and participate in E-Verify.

Required Experience:

Manager

Volunteer Engagement SupervisorJacksonville Zoo and Botanical Gardens Education Department On-Site ExemptAbout UsCome join the Wildest Team in Town. Jacksonville Zoo and Botanical Gardens exists to connect communities with wildlife and wild places and every volunteer who walks through our gates h...