Ritual Coffee Roasters Catering Lead

Job Description: CATERING LEAD

SUMMARY OF THE POSITION

The Ritual Coffee Catering Lead is the organized flexible and enthusiastic cafe team member that collaborates with oversight from the Catering Manager to ensure our catering events run smoothly and fulfill the mission of Rituals Catering & Events department to provide people with the best coffee experience theyve ever had in new and unusual settings without the benefit of the infrastructure of a cafe.

Rituals Catering department brings the quality and experience of a Ritual coffee bar to any setting you can imagine - event spaces conferences vineyards offices and backyards.

The Catering Lead works proactively with the Catering Manager by working in catering for up to 40 hours a week. This position may work dynamically between shifts in the cafe and event related work. Event work includes but not limited to: managing the catering inbox managing operations at specified events work as a barista and act as the primary or secondary point-person for clients and employees on-site. These hours can be fluid and may sometimes require overtime. This role will include very early and very late Catering Lead represents Ritual Coffee and is expected to demonstrate a high level of hospitality and customer service at all times alongside excellent bar skills and maintain Ritual Coffee standards with tenured and temporary staff at events.

As our Catering Lead you do not need to know our exact systems before you start but you need to be a strategic thinker and committed to the success of our catering department your co-workers across departments and the company as a whole. This role requires you to be actively jumping in and developing solutions where needed.

People who are not flexible not ready to lead by example or not open to feedback - need not apply. You are meant for this role if you are a collaborative problem solver and a self-starter with a strong interest in - and appreciation for - coffee and people.

Ultimately we are looking for someone who is inspired by creating unique experiences has a talent for operations coffee and who is wholeheartedly enthusiastic about delivering the best customer service our clients have ever had. If this is you we cant wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005 when corporate coffee dominated American culture Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90% of our beans from producer partners that we have relationships with setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world but more importantly makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original weve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience theyve ever had. Ritual roasts in SoMa and has cafes in San Francisco and Napa.

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe welcoming and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience theyve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race gender identity gender expression ethnicity age religion sexual orientation physical ability experience and perspective is part of what makes Ritual the innovative place that it is.

PRIMARY RESPONSIBILITIES

Collaborate with the Catering Manager to support and grow Rituals Catering program

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth the growth in others and the growth of the company

• Fulfill all catering and cafe barista duties consistent with the expectations of Catering Manager and job description

• Collaborate with Catering and Cafe Managers on scheduling in order to support catering while also meeting the needs of the cafe schedule

• Manage operations at assigned events--including setting up loading and operating Rituals catering equipment

Support the planning execution and management of catering events with the catering manager

• Maintaining consistent communication with the Catering Manager leading up to and during events

• Uphold and enforce Rituals coffee and beverage quality standards at events

• As needed plan events and consider all relevant logistics: scheduling sourcing staffing and menu development

• Communicate efficiently and thoroughly with baristas clients partners and vendors

• Ensure that tools equipment and inventory are organized and event-ready

• Manage load-in set-up operation of Rituals catering equipment and break down during events

• Maintain the catering inbox and inquiries as needed

Help maintain a clean organized space at the Ritual warehouse

• Ensure that post-event clean up happens in a timely manner and that all equipment and goods are restocked and ready for use at the next catering event

• Keep catering supplies organized and inventoried while in storage

• Maintain coffee brewing equipment and Catering area keeping the machinery and space clean and functional

• Maintain friendly relationships with all vendors placing and receiving orders as needed

• Report any malfunctioning pieces of the catering equipment to the catering manager

QUALIFICATIONS

• Minimum 1 year experience in a cafe foodservice or similar role

• An approachable people-person with a high level of emotional intelligence patience compassion and problem solving skills

• Excellent communication and teaching skills

• Love of coffee!

• Proficiency with Google Drive spreadsheets and general comfort with use of technology

• Availability: flexible to accommodate for the nature of events while maintaining scheduled shifts in cafes on-call for emergencies ability to be on site at events

• Must be authorized to work in the United States (Required)

• Clean driving record and valid DL (Required)

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.

• Physical ability to stand reach lift bend kneel stoop climb walk crawl push and pull items weighing up to 75 pounds.

• Stand and move throughout the cafe/ office.

• Have consistent and reliable onsite attendance at the cafe/ office.

• Continuous physical activity including walking standing twisting sitting bending lifting reaching kneeling stooping crawling wiping climbing pushing and pulling items weighing 75 pounds for distances of up to 20 ft.;

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;

• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day 5 days per week);

• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.

• Be able to adeptly use restaurant equipment;

• Add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.

• Ability to compute rate ratio and percentage.

• Perform basic math and fractions to complete recipes;

• Proficient interpersonal relations and communicative skills in English;

• Interpret and follow a variety of instructions and procedures furnished in English - written oral diagram or schedule form.

• Write routine reports and correspondence.

• Meet daily weekly monthly quarterly yearly and other deadlines consistently.

• Work under pressure with changing ambiguous priorities.

• Communicate effectively and promptly to clients vendors and employees of the organization.

• Understand and respond to staff and customer requests in a loud environment

• High level of manual dexterity to adeptly type and use computer equipment.

• Auditory and visual skills Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

• Ability to work overtime occasionally at the last minute.

• Occasional Travel may be required.

• Ability to drive

• Food handler card required ServSafe Manager certification a plus

COMPENSATION BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance dental insurance and commuter benefits. All employees are eligible for paid time off paid sick days holidays (paid at time and a half) and a matching 401k plan. Catering Lead makes $26/hour unless otherwise specified per event. Cafe-based barista rates start at $18.25

CLASSIFICATION & SUPERVISION

• Catering hours are variable and full-time.

• The Catering Manager will provide general supervision to the Catering Lead

TO APPLY

Please email your resume and a cover letter explaining why youd be a great Catering Lead to catering@.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.