The Technical Commercial Product Specialist (TSSIII) is a senior-level technical authority within the commercial organization who operates with a high degree of autonomy and provides leadership mentorship and expert guidance across complex commercial projects. This role ensures strong alignment between customer requirements Schluter product capabilities and internal technical sales and product processes.

The TSSIII supports commercial and architectural projects from design and specification through implementation serving as a trusted technical resource for architects contractors installers sales teams and internal partners. Core aspects of the role include technical coordination specification support CAD/Revit documentation management warranty and risk assessment support process optimization and customer experience enhancement.

Assist in managing and improving the process for project-specific warranty requests from the sales department in collaboration with the Schluter Technical department balancing customer expectations with company liability.

Respond to product specification requests quickly and accurately.

Develop and maintain specified Technical Data Sheets for key commercial products.

Organize and distribute CAD/Revit details including pre-approved drawings based on TCNA Handbook details efficiently upon request.

Stay up to date on TCNA TTMAC ANSI A108/A118 IPC UPC and local building code requirements.

Monitor competitive products and market trends to recommend strategic product improvements while ensuring company products & installation procedures meet or exceed industry standards.

Provide support and maintain updates within industry specification software such as SpecLive SpecWizard ARCAT SpecLink Dodge and MasterSpec.

Collaborate with Technical Services R&D and Product Management for new product development documentation edits and data organization.

Support the Commercial and Architectural Sales Teams as a technical resource providing consistent professional communication with a 48-hour response time.

Communicate directly with architects general contractors and end users to clarify proper product specifications and use.

Conduct technical assessments and offer tailored recommendations to support customer specifications and commercial project requirements.

Provide guidance during the implementation phase of projects by troubleshooting and problem-solving to end users.

Conduct installer distributor and specifier training through workshops seminars and trade events.

Maintain accurate and organized documentation of activities and communications within CRM (ie. Maximizer Salesforce or equivalent) including letters and email records.

Participate in Sales Meetings Trade Shows Job Site Visits Workshops and other industry-related events as needed.

Complete special assignments as directed by the Technical Commercial Support Manager.

Degree or certification in a related technical field (e.g. architecture engineering construction technology).

Minimum 1015 years of relevant experience in construction technical support project management or commercial customer service with deep specialization in waterproofing and tile installation systems is preferred.

Proficient in Microsoft Office Suite; familiarity with Revit and specification software is highly desirable.

Up to 30% travel required (Sales Meetings Trade Shows Job Site Visits Workshops Industry Events and Schluter locations).

Strong organizational and communication skills with the ability to manage multiple tasks independently.

Motivated self-starter with the ability to prioritize workload and deliver timely high- quality results.

Comfortable speaking with and in front of large groups.

Prior experience with commercial projects and warranty evaluations is highly desirable.

Deep knowledge of tile setting materials waterproofing systems building codes technical documentation and industry standards (e.g. TCNA ANSI ICC).

Comfort working cross-functionally across technical legal sales and product teams.

Proactive detail-oriented and confident in navigating ambiguous or complex situations.

Positive solution-focused mindset with a strong sense of accountability.

Strong team collaborator with the ability to work independently and drive towards results without regular direct contact.

Bachelors degree or certification in Construction Technology Architecture Engineering or a related field (preferred).

Customer service experience is preferred

Emotional intelligence and self-awareness skills along with group and individual conflict resolution skills required.

Experienced tradesman or GC work is a plus. Proven proficiency at effective written and verbal communication.

COMPANY BENEFITS

Competitive Compensation

Generous Paid Time Off

10 Paid Holidays

Medical Dental & Vision Insurance

Biannual Bonus Program

401k with Company Match

Company Paid Life Insurance

Annual Reviews and Merit Based Raises

Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. Were looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees suppliers and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
Profit is not the goal of the business. Profit is the consequence of a job well done Werner Schluter Founder
Are you interested in a truly unique and special company Hear from our employees on what it means to be part of the Schluter family: . Then if youre ready to see life in Orange talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade with the final offer depending on factors like experience education location and other relevant considerations. Additionally this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported without discrimination based on race religion color national origin age sex gender disability genetic information or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment including recruitment hiring promotion training compensation benefits and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit qualifications and business needs.

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