Implementation Specialist

The Implementation Specialist is responsible for coordinating and managing the successful onboarding configuration and deployment of products software or service solutions for clients. This role ensures a smooth implementation experience by collaborating with clients internal teams and stakeholders to deliver projects on time and according to business requirements.

The Implementation Specialist serves as a key liaison between customers and internal departments providing training technical guidance and operational support throughout the implementation lifecycle in a fully remote environment.

This is a fully remote position; however applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.

Key Responsibilities

• Manage end-to-end implementation and onboarding processes for clients
• Coordinate project timelines deliverables and implementation milestones
• Gather client requirements and configure systems or solutions accordingly
• Provide training and support to clients during onboarding and deployment
• Collaborate with sales product technical and customer success teams
• Monitor implementation progress and resolve issues or escalations promptly
• Maintain accurate project documentation and implementation records
• Conduct system testing validation and quality assurance activities
• Ensure customer satisfaction throughout the implementation process
• Identify opportunities to improve implementation workflows and processes

Required Qualifications

• Bachelors degree in Business Information Technology Communications or related field preferred
• 25 years of experience in implementation onboarding customer success project coordination or operations
• Strong project management and organizational skills
• Excellent communication and client relationship management abilities
• Problem-solving and analytical thinking skills
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency in Microsoft Office and business software applications
• Ability to work independently in a remote environment

Preferred Qualifications

• Experience with CRM and project management tools such as Salesforce HubSpot Asana or Jira
• Familiarity with implementation methodologies and customer onboarding processes
• Experience in SaaS healthcare fintech HR technology or enterprise software industries
• Basic technical troubleshooting or systems configuration experience
• Project management certifications such as PMP or CAPM are a plus

Compensation

• Additional compensation may include bonuses incentives or profit-sharing opportunities
  

Benefits

Eligible employees may receive the following benefits:

• Comprehensive medical dental and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off (PTO) including vacation holidays and sick leave
• Life insurance and disability coverage
• Flexible remote work environment
• Professional development and certification reimbursement
• Employee wellness and assistance programs
• Potential performance-based bonuses and incentives

Work Authorization Requirement

Applicants must meet the following requirements:

• Must currently reside in the United States
• Must be legally authorized to work in the United States
• Applications from individuals residing outside the U.S. will not be considered