Part Time Coordinator

Corporate Education Support Specialist

The Corporate Education Support Specialist provides part-time operational and employer-facing support within the Workforce Engagement Department. This position supports Corporate Education and NC Edge initiatives by assisting with project coordination employer communication for assigned projects class logistics marketing efforts and administrative processes. The role serves as a primary point of contact for routine communications on assigned NC Edge projects and provides operational support for Corporate Education offerings under the oversight of the Corporate Education Coordinator. Strong customer service skills attention to detail and effective communication abilities are essential to success in this role.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

NC Edge Project Support

• Serve as the primary point of contact for employer partners on assigned NC Edge projects providing regular communication and customer service.
• Conduct routine project check-ins to identify employer training needs gather required information and communicate updates to internal stakeholders.
• Assist with planning and coordination of assigned NC Edge projects by gathering course details timelines and logistical information needed to build classes for review and approval.
• Communicate approved logistical details to instructors supporting assigned NC Edge projects.
• Respond to routine employer questions regarding NC Edge project requirements timelines and expectations escalating complex issues or approval-related matters as appropriate.

Operational Support

• Assist with marketing and retention efforts for the NC Edge Program and open-enrollment Corporate Education course offerings including the development and distribution of promotional materials.
• Assist in record maintenance to ensure compliance with Corporate Education course documentation requirements.
• Demonstrate working knowledge of the NC Edge Program and the Corporate Education contracting process in order to accurately explain program expectations to employers.
• Assist with data collection and preparation of documentation needed for quarterly and annual reports.
• Other duties as assigned

Supervisory Responsibilities

This position has supervisory responsibilities.

Competencies

To perform the job successfully an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; collects and researches data.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyones efforts to succeed.

Written Communication - Able to read and interpret written information.

Business Acumen - Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; conserves organizational resources.

Diversity - Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change delays or unexpected events.

Personal Appearance - Dresses appropriately for position.

Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.

Dependability - Follows instructions responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in timely manner.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

QualificationsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

Mathematical Skills

Ability to calculate and apply concepts of basic Mathematics.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

Computer Skills

To perform this job successfully an individual should have general knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Walking x
• Running
• Squatting x
• Jumping
• Sitting x
• Standing x
• Lifting (10 lbs. maximum) x
• Speaking x
• Hearing x

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• Classroom Setting x
• Inside x
• Outside x

• Office Setting x
• Loading Dock

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Education and/or Experience

Required

• Associates Degree from an accredited institution in business education communications or other related field.
• Two years of experience providing administrative support customer service or program coordination in an educational workforce development or business environment.
• Strong organizational skills with demonstrated attention to detail.
• Proficiency in Microsoft Office applications and ability to learn institutional systems.

Preferred

• Advanced degree (Bachelors level or higher) from a regionally accredited institution
• Experience working in a community college or continuing education environment.

Supplemental Information

An ACC on-line applicationMUSTbe fully completed for consideration which includes a required letter of interest transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.

For faculty positionsall relevant full- and part-time teaching experience including start and end dates of employment should beincluded on the application. Alsoall relevant full- and part-time work experiencerelated to the teaching discipline should beincluded on the application including start and end dates.

For non-faculty positionsall relevant full- and part-time work experiencerelated to the position should beincluded on the application including start and end dates

For more information please contact : Tyshea Lewis Email: Phone: