General Manager- Miguel's Jr.

The General Manager is the Front and Back of the House leader with full business responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence financial performance guest satisfaction and team development. The General Manager builds leads and develops a high-performing leadership team including the AGM Shift Supervisors and restaurant team members across BOH and FOH.

Essential Duties and Responsibilities: Operational Leadership

Drives daily execution excellence across BOH and FOH operations to consistently deliver quality food speed and service.

Oversees all restaurant operations ensuring adherence to company systems procedures and operational standards.

Manages financial performance including sales labor food cost inventory and controllables to meet or exceed business scorecard goals.

Manage third-party delivery services and ensure the same quality of food and guest service identify operational opportunities and implement action plans to improve performance efficiency and profitability.

Training & Leadership Development

Builds a strong leadership pipeline by training coaching and developing AGM and Shift Supervisors.

Ensures all team members receive proper onboarding role-specific training and ongoing skill development.

Manages all training requirements for team members through Ole Academy and other sources.

Leads by example through hands-on coaching performance feedback and reinforcement of company vision and values and expectations.

Regularly discusses performance and supports career development planning for leadership team members.

Service Standards & Compliance

Champions exceptional guest service by setting clear expectations and leading guest recovery for restaurant-level concerns.

Ensures compliance with all food safety health department Cal/OSHA wage and hour and employment regulations.

Maintains a safe secure and healthy environment by enforcing sanitation standards and safety procedures.

Responsible for managing guest sentiments via in-person feedback and other reviewing sources i.e. Yelp Google Tattle etc.

Ensures required certifications (e.g. Food Handler) and operational audits are completed accurately and on time.

Team Leadership & Scheduling

Recruits interviews selects and retains top talent through ongoing sourcing and engagement efforts.

Creates effective schedules that align staffing levels with business needs while maintaining labor targets.

Manages attendance performance accountability and corrective action in partnership with HR and Area Coach as needed.

Fosters a positive respectful and inclusive work environment that promotes teamwork and retention.

Safety Compliance & Facility Oversight

Maintains a safe secure and healthy environment by enforcing sanitation food safety and workplace safety standards.

Ensures compliance with all applicable laws and regulations including health department Cal/OSHA wage and hour and employment requirements.

Conducts routine checks of BOH and FOH areas to identify safety cleanliness or facility concerns.

Oversees facility condition security systems and the coordination of maintenance needs.

Collaboration & Communication

Communicates daily with the Area Manager regarding performance priorities challenges and action plans.

Partners with support teams (HR Training Operations Facilities) to ensure alignment and execution of company initiatives.

Promotes open clear and consistent communication with team members to support engagement and operational success.