Country Manager Italy

Your mission

Were looking for a Country Manager Italy to lead and grow Playtomics operations partnerships and business performance in our home market. Youll be responsible for driving commercial success building strong relationships with our most strategic partners (clubs) and ensuring that our teams deliver an outstanding experience to both clubs and players.

If youre an entrepreneurial leader with a passion for racket sports data-driven decision-making and building high-performing teamsthis is your opportunity to shape the future of Playtomic in Spain.

What youll be doing

Strategic Leadership

• Own the P&L growth and performance of Playtomic in Italy ensuring we achieve our business objectives.
• Develop and execute a country growth strategy aligned with Playtomics global vision and priorities.
• Identify new business opportunities and strategic partnerships across the sports ecosystem.

Team & Partner Leadership

• Lead mentor and grow a team of Customer Success Managers and local specialists fostering collaboration accountability and impact.
• Maintain and expand key relationships with major sports clubs chains and federations ensuring their long-term success on our platform.
• Drive partner satisfaction and retention by ensuring world-class operational excellence and service delivery.

Operational & Commercial Excellence

• Monitor business performance metrics (revenue growth activation retention satisfaction) and translate insights into actionable initiatives.
• Collaborate cross-functionally with Product and Marketing teams to adapt Playtomics offerings to the Spanish market.
• Negotiate and close strategic agreements that contribute to Playtomics expansion and brand leadership.

Market Expertise

• Act as the voice of the Italian market internallysharing trends user feedback and competitive insights to inform global strategy.
• Represent Playtomic at events conferences and within the local sports community as the companys ambassador.

Who youll be playing with

Youll work closely with regional and global leaders leading a talented local team to drive growth and engagement across Spain.

Our Ideal Player

• Deep understanding of the Racket sports industry and/or experience working with clubs venues or federations.
• 6 years of experience in business operations partnerships or customer success ideally within sports techor hospitality.
• Analytical mindset with the ability to turn data into strategy and measurable results.
• Excellent negotiation communication and leadership skills.
• Highly organized strategic and comfortable in a fast-paced high-growth environment.
• Native Italian speaker and fluent in English; other languages are a plus.

Extra points

1. Based in Milan or willing to relocate
2. Adaptability: Ability to adapt to complex situations and crises while maintaining relationships and driving Playtomics objectives.
3. Innovation: Proven ability to innovate and develop new strategies based on industry trends and business needs.
4. Facilitation: Recognized facilitation skills to resolve conflicts and drive change across various areas of Playtomic.

Whats in it for you

• Salary: Depending on experience to be discussed in the first meeting
• Opportunity to work in a top international team
• 23 days of vacation day off on your birthday 2 days off for Wellness days in August.
• 1 additional day off per year worked.
• Gympass discounts in several plans that include gyms personal classes access to free apps for wellbeing nutrition etc.

Our hiring process

Last and for you to start warming up we want to show you whatour process looks like:

1. Team Interview with one of our team members in the Consolidated Markets
2. Hiring Manager Interview with the VP of Consolidated Markets
3. Interview with the Managing Director
4. Last culture interview

About PLAYTOMIC

Were worlds largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app players can book courts find other players with similar skill levels and join a social community dedicated to playing.

Since 2017 Playtomic has earned the trust of national and international investors consolidating it as one of the main world players in sports digitalization. You will find 150 co-workers around the world with headquarters in Spain and entities and colleagues in Madrid Italy Portugal Sweden Finland Belgium UK EEUU and Mexico.

Take a look to our candidate playbook!