Enablon Support Specialist, L2 L3

Role Description:

Support Specialist with experience in ENABLON L2 & L3 incidents support
The ideal candidate will handle user incident management manage access requests monitor error messages and ensure periodic validation of active clients. Additionally responsibilities include conducting weekly monthly meetings ensuring deployment stability and creating monthly KPIs on data completeness.

Experience level: Mid-senior

Experience required: 5 Years

Education level: Bachelors degree

Job function: Information Technology

Industry: Information Technology and Services

Pay rate : $105 per hour

Visa sponsorship eligibility: NoL
OCATION - This role is FULLLY REMOTE

Tasks

Qualifications

• Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in EHS domain
• Certified in Enablon builder shared function IMS & Audit modules
• Strong functional knowledge of EHS modules: Risk Management Metrics Health and
  Safety/Incident Management Systems Audit and Shared Functions.
• Strong understanding of subject matter concepts related to environmental health safety occupational health and sustainability
• Good analytical and problem-solving skills.
• Good interpersonal communication and collaboration skills to work.

Requirements

Preferred:

• Experience with implementing or supporting other Environment Health & Safety (EHS)
  Software products.
• Experience with EHSQ concepts and standards as it relates to the capital projects industry
• Serve as the techno-functional operational support lead for Enablon implementations.
• Interpret customer business needs and translate them into business functional requirements and technical specifications.
• Configure modify and customize Enablon implementations.
  Implement application and operational requirements using your deep knowledge of Enablon functionality.
• Maintain and support Enablon modules Risk Management Metrics Health and
  Safety/Incident Management Audit and Shared Functions.
• Provide L1 L2 and L3 operational support for Enablon support.
• Administer monitor and troubleshoot operational issues with the Enablon solution.
• Serve as the EHSQ subject-matter-expert and the primary point of contact for technical
  questions and issues resolution.
• Prepare technical documents on processes and client communication including support
  instructions for addressing frequently occurring issues.
• Timely and Quality delivery of project deliverables in accordance with the project.
• Experience with implementing or supporting other Environment Health & Safety (EHS)
  software products.
• Experience with EHSQ concepts and standards as it relates to the capital projects industrY
• Champion Level Certification in Enablon builder shared function IMS & Audit modules