Product Support Assistant

POSITION PURPOSE / OVERVIEW
The Product Support Assistant role exists to support the operational efficiency inventory coordination logistics management and product build activities for Omni Containment Systems. This position helps maintain proper PAR stock levels by reconciling inventory against anticipated sales pipeline reports provided by our distribution partners including Omni Supply and Omni Containment Canada in coordination with our administrative team.

The position supports company goals through timely order fulfillment accurate inventory management proactive communication regarding delays or shortages and oversight of product quality standards prior to shipment.

Success in this role is demonstrated through organization inventory accuracy quality consistency responsiveness and effective support of the companys distribution and manufacturing processes.

TOP RESPONSIBILITIES

1. Timely shipment of all current customer and partner orders.
2. Timely management and oversight of PAR inventory levels for all products sold.
3. Proper communication of delays related to manufacturing inventory or shipping.
4. Oversight of quality control standards prior to shipment.
5. Accurate accounting and reporting of inventory levels to administration and accounting teams.

DAILY RESPONSIBILITIES
Review and process customer and distribution partner orders.
Prepare and ship outgoing products.
Communicate shipping exceptions or delays.
Daily building and replenishment of stock inventory levels.
Daily quality control review and oversight.
Monitor inventory shortages and operational concerns.
Communicate operational updates and support needs to team members and management.

MONTHLY RESPONSIBILITIES
Monthly inventory counts for all finished goods SKUs.
Monthly rotating inventory counts of approximately one-third of remaining inventory components to ensure all inventory is validated at least once per quarter.
Review manufacturing schedules and timelines to ensure production requirements are being met.

QUARTERLY RESPONSIBILITIES
Review sales trends and PAR levels with distribution partners.
Evaluate inventory strategies and product build schedules.
Coordinate discussions with vendors and manufacturing support partners as needed to ensure production timelines and inventory requirements are maintained.

REPORTING STRUCTURE
This role reports directly to:
Cyndi Nelson
Tanya Hill

Direct Reports:
None

MINIMUM QUALIFICATIONS
Minimum one year of warehouse logistics experience preferred.
Light manufacturing or assembly experience preferred.
Strong organizational skills.
Effective written and verbal communication skills.
Ability to safely lift up to 50 pounds.

TECHNOLOGY / SOFTWARE EXPERIENCE
UPS Shipping Software
QuickBooks
Microsoft Office 365 including Outlook Word and Excel

KEY COMPETENCIES
Communication
Accountability
Problem Solving
Adaptability
Attention to Detail
Organization
Time Management

COMMUNICATION EXPECTATIONS
This role communicates regularly with:
Customers
Internal team members
Administrative staff
Accounting personnel
Distribution partners
Vendors and manufacturing support providers

Communication methods include email phone operational meetings shipping updates and inventory reporting.

WORKING CONDITIONS / EMPLOYMENT DETAILS
Full-Time
Hourly Position
Warehouse / Operations Environment
Ability to lift up to 50 pounds safely

BENEFITS AVAILABLE to opt in:
Health Insurance (HMO/PPO)
Dental & Vision
401(k)
Paid Time Off (PTO)