UK Customer & Partner Coordinator

Remote UK-based Full-time Competitive base uncapped performance bonuses

GenePlanet is a global biotech group operating in 45 markets with 5000 medical partners worldwide. Were expanding our premium non-invasive prenatal testing (NIPT) service across the UK and were building the team to lead it.

Were hiring a UK Customer & Partner Coordinator to be a commercial point of contact for our NIPT service in the UK. Youll combine patient-facing customer support with hands-on coordination across our growing UK clinic and partner network.

Tasks

What youll do

Patient side (online channel)

• Convert online enquiries into NIPT sales through warm consultative phone conversations
• Coordinate home phlebotomy and clinic appointments for patients
• Be the trusted point of contact for patients from first enquiry through to test results
• Respond promptly and empathetically pregnancy is sensitive territory
• Track conversion rates customer feedback and experience metrics

Partner side (offline channel)

• Support our growing UK network of clinics ultrasound centres and mobile phlebotomy providers
• Coordinate test orders kit logistics and result delivery between partners and our international laboratory network
• Be the operational bridge between UK partners and our global HQ team
• Build strong working relationships across the network these are the people wholl send us volume

Youll also feed insights back to our marketing team what patients ask what messaging lands where channels need sharpening.

Requirements

Youre the right fit if you have

• 2 years in sales customer service contact-centre or healthcare coordination roles
• A sales-oriented mindset you enjoy turning interest into commitment over the phone
• Fluent English with the empathy that pregnancy-related conversations require
• Strong organisational skills youll juggle patients partners logistics and reporting
• Comfort working independently this is a remote role with real autonomy
• A medical healthcare or biotech background (nice to have)
• Some marketing or commercial savvy (nice to have)

Benefits

What we offer

• Remote-first work from anywhere in the UK. Occasional travel to partner sites.
• Competitive base salary uncapped performance bonuses clear tiers for sales conversions and operational delivery
• Direct exposure to commercial leadership youll work directly with our UK leadership and our global HQ team. No middle layer.
• Real growth path as our UK operation scales this role grows with it. We expect the right person to move into account management partner success or commercial leadership over time.
• Truly global environment work alongside colleagues across 45 markets worldwide with direct exposure to insights from markets across Europe Asia the Americas and beyond. English is our working language.
• A mission that matters youll be helping pregnant women across the UK access faster more accurate prenatal screening
• Equipment and travel covered laptop mobile UK travel budget for partner visits

About GenePlanet

GenePlanet is a global biotech group specialising in preventive genetic testing with operations across 45 markets and partnerships with thousands of medical providers worldwide. Our NIPT service uses a comprehensive 218-gene panel with home phlebotomy included as standard supported by our international laboratory network. The UK is a key growth market for us and were investing in the team partnerships and infrastructure to make it a long-term success.