GenAI Business Process Analyst

This is a hybrid role: part process designer part AI builder part change agent.
Sales Operations Sales BPR or enterprise CRM

Responsibilities
Were looking for a GenAI-fluent business process analyst to partner with the me in accelerating AI adoption across Sales BPR. This is a hybrid role: part process designer part AI builder part change agent. Youll map workflows identify AI opportunities design and build solutions using prompting and AI tools and drive adoption across our teams.

Discover & Map:
- Document current-state (as-is) and future-state (to-be) workflows across BPR team roles and Sales Ops functions
- Produce user journey maps that clearly identify AI intervention points
- Shadow users run workshops and interview stakeholders to surface pain points and high-value automation opportunities
- Assess and triage AI use cases
Design & Build
- Design AI-powered workflows that combine prompting enterprise AI tools and process automation
- Build and iterate on solutions using Claude and other GenAI tools - through expert prompting not code
- Create prompt libraries workflow templates and reusable playbooks for the team
- Navigate the technical landscape (APIs data flows system boundaries) to propose viable architecture and integration approaches - translating between business needs and engineering possibilities
Drive & Scale
- Own the AI use case backlog: triage prioritize and track from idea through adoption
- Enable champions across the team - train coach and support team members to build their own AI workflows
- Drive UAT for AI-powered solutions including test scripts acceptance criteria and feedback loops
- Measure and report on adoption time saved and quality improvement
- Build the playbook: document patterns decisions and lessons learned so the AI capability scales beyond any one person
Influence & Communicate
- Present recommendations demos and progress to leadership and cross-functional stakeholders
- Facilitate brainstorming and lessons-learned sessions to continuously refine the AI approach
- Support program-level coordination for cross-functional AI initiatives as needed
Key Qualifications:
- 5 years in business analysis process design or workflow optimization - ideally in a Sales Ops or enterprise tech environment
- Demonstrated ability to map complex cross-functional business processes and redesign them for efficiency
- Strong GenAI fluency: hands-on experience with LLMs (Claude ChatGPT Copilot or similar) - you can prompt iterate and build workflows without writing code.
You should be comfortable navigating AI tools daily not just aware of them.
- Ability to navigate technical landscapes: understand APIs data flows system architectures and integration patterns well enough to propose viable solutions
and communicate effectively with engineering teams
- UX-centric mindset - you think from the users perspective first then work backward to the system
- Exceptional communication skills: can run a workshop write a BRD and present to leadership with equal confidence
- Strong analytical mindset with a continuous improvement orientation - data-driven root cause analysis not gut feel
- Well-versed in Agile/Scrum delivery; comfortable with ambiguity and fast iteration
- Self-directed high-energy and biased toward action
- Experience driving adoption and change management across teams unfamiliar with new tools or ways of working