Allow us to introduce ourselves
Hello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014 but were now humbled to call the world our playground with over 260 employees spread across 13 countries (were remote-first) 2600 international clients delivering research from 190 markets globally.
Want to be a part of the Appinio movement
Here at Appinio we value transparency in our recruitment process and weve created a blog to share what to expect during each step of our journey together:here
Your mission as a IT Administrator
Appinio are seeking a highly motivated and skilled IT Administrator to join our team. The ideal candidate will be responsible for maintaining our internal IT infrastructure providing timely technical support to employees and managing our cloud-based SaaS applications. This role is essential for ensuring smooth and efficient day-to-day operations across the company.
What you will be doing
SaaS Tool Administration
- You will be the primary contact for managing our critical Software as a Service (SaaS) tools.
- Administration configuration and maintenance of Google Workspace Slack ClickUp and other SaaS tools across the business ensuring user accounts and security settings are correctly managed.
- Provisioning and management of our fleet of macOS endpoints via Mosyle MDM as well as administration of our BYOD program via Google Workspace.
Internal IT Support
- You will provide first and second-level internal IT support for all employees troubleshooting issues related to hardware software and network connectivity.
- You will document track and monitor IT support requests using a ticketing system to ensure timely resolution.
- You will develop and maintain documentation including IT guides knowledge base articles and standard operating procedures.
Hardware Management
- You will manage the procurement and deployment of new hardware (laptops monitors peripherals etc.) to the team.
- Administration of our device fleet via Mosyle MDM and Google Workspace (BYOD).
- You will maintain a detailed and accurate inventory of all IT assets.
You will thrive in this role if
- You have proven experience as an IT Administrator or in a similar role.
- You have strong working knowledge of Google Workspace administration.
- You have working knowledge of other common SaaS tools like Slack or ClickUp.
- You have familiarity with hardware procurement processes and asset management.
- You have excellent problem-solving skills and the ability to work independently.
- You have experience in SaaS-only remote-first working environments.
- You are fluent in English strong communication skills and friendly demeanour.
Important: Your tasks will require you to come in to our Hamburg office occasionally (1 - 2 times per week not necessarily for the entire day).
A few words about the team:
Youll join a small tight-knit team of three. We sit within Appinios engineering department (50 people) which means youll work closely with other engineers - not in a silo.
We take ownership seriously. The team is small by design so everyone has real autonomy over their domain and a direct line to decision-making. Theres no layer of management between you and the work. If you see something broken or a process that could be automated youre expected to fix it - and youll have the time and backing to do so.
Automation and tooling are core to how we operate. Were not a click-ops team. Where it makes sense we script integrate and build instead of doing things manually. You dont need to be a developer but a willingness to write the occasional script will make you much more effective here.
We make an effort to stay connected - regular game nights knowledge-sharing sessions with the wider engineering org and team meet ups.
Whats in it for you
- Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
- Temporary work from abroad - If youre based in the EU you can work outside your country of residence for up to 180 days per year
- All the hardware you need andyour own MacBook
- If you are located in Hamburg or Berlin youll get aDeutschland ticket or access to a mobility budget with theNAVIT app to get you to and from the office space
- Subsidised Urban Sports Club or ClassPass membership based on location.
- In case youre located in one of the cities where most of our fellow Appinioneers are (Hamburg Berlin Munich London Madrid Barcelona or New York) you can get access to ourCo-working spaces
Kind reminder:Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position we encourage you to apply. Were eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran or disability status.
Please read our privacy policy here.
Required Experience:
Unclear Seniority
Allow us to introduce ourselvesHello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based we help companies understand how consumers think and make smarter decisions.We star...
Allow us to introduce ourselves
Hello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014 but were now humbled to call the world our playground with over 260 employees spread across 13 countries (were remote-first) 2600 international clients delivering research from 190 markets globally.
Want to be a part of the Appinio movement
Here at Appinio we value transparency in our recruitment process and weve created a blog to share what to expect during each step of our journey together:here
Your mission as a IT Administrator
Appinio are seeking a highly motivated and skilled IT Administrator to join our team. The ideal candidate will be responsible for maintaining our internal IT infrastructure providing timely technical support to employees and managing our cloud-based SaaS applications. This role is essential for ensuring smooth and efficient day-to-day operations across the company.
What you will be doing
SaaS Tool Administration
- You will be the primary contact for managing our critical Software as a Service (SaaS) tools.
- Administration configuration and maintenance of Google Workspace Slack ClickUp and other SaaS tools across the business ensuring user accounts and security settings are correctly managed.
- Provisioning and management of our fleet of macOS endpoints via Mosyle MDM as well as administration of our BYOD program via Google Workspace.
Internal IT Support
- You will provide first and second-level internal IT support for all employees troubleshooting issues related to hardware software and network connectivity.
- You will document track and monitor IT support requests using a ticketing system to ensure timely resolution.
- You will develop and maintain documentation including IT guides knowledge base articles and standard operating procedures.
Hardware Management
- You will manage the procurement and deployment of new hardware (laptops monitors peripherals etc.) to the team.
- Administration of our device fleet via Mosyle MDM and Google Workspace (BYOD).
- You will maintain a detailed and accurate inventory of all IT assets.
You will thrive in this role if
- You have proven experience as an IT Administrator or in a similar role.
- You have strong working knowledge of Google Workspace administration.
- You have working knowledge of other common SaaS tools like Slack or ClickUp.
- You have familiarity with hardware procurement processes and asset management.
- You have excellent problem-solving skills and the ability to work independently.
- You have experience in SaaS-only remote-first working environments.
- You are fluent in English strong communication skills and friendly demeanour.
Important: Your tasks will require you to come in to our Hamburg office occasionally (1 - 2 times per week not necessarily for the entire day).
A few words about the team:
Youll join a small tight-knit team of three. We sit within Appinios engineering department (50 people) which means youll work closely with other engineers - not in a silo.
We take ownership seriously. The team is small by design so everyone has real autonomy over their domain and a direct line to decision-making. Theres no layer of management between you and the work. If you see something broken or a process that could be automated youre expected to fix it - and youll have the time and backing to do so.
Automation and tooling are core to how we operate. Were not a click-ops team. Where it makes sense we script integrate and build instead of doing things manually. You dont need to be a developer but a willingness to write the occasional script will make you much more effective here.
We make an effort to stay connected - regular game nights knowledge-sharing sessions with the wider engineering org and team meet ups.
Whats in it for you
- Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
- Temporary work from abroad - If youre based in the EU you can work outside your country of residence for up to 180 days per year
- All the hardware you need andyour own MacBook
- If you are located in Hamburg or Berlin youll get aDeutschland ticket or access to a mobility budget with theNAVIT app to get you to and from the office space
- Subsidised Urban Sports Club or ClassPass membership based on location.
- In case youre located in one of the cities where most of our fellow Appinioneers are (Hamburg Berlin Munich London Madrid Barcelona or New York) you can get access to ourCo-working spaces
Kind reminder:Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position we encourage you to apply. Were eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran or disability status.
Please read our privacy policy here.
Required Experience:
Unclear Seniority
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