Assoc Manager Coupa Support

Coupa Platform Support Manager Administration Integration & Operations Support

Overview

We are seeking an experienced Coupa Platform Manager to lead the administration integration and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume supporting global procurement and finance operations and ensuring seamless real-time integrations with our enterprise ecosystem.

This leader will own Coupa platform strategy production support integration and continuous improvement while managing a team and collaborating closely with Finance Procurement IT and external partners.

Key Responsibilities

Coupa Platform Leadership & Governance

• Own the overall administration configuration and health of the Coupa platform (Procure-to-Pay Invoicing Supplier Management and related modules).
• Define and enforce Coupa governance standards best practices and operating procedures across global regions.
• Lead platform roadmap planning upgrades feature adoption and optimization initiatives.
• Act as the primary escalation point for complex Coupa-related issues and strategic decisions.

Integration Architecture & Real-Time Processing

• Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs Kafka GCP and middleware platforms.
• Oversee integrations with Oracle Fusion Financials (GL AP suppliers chart of accounts invoices and payments).
• Ensure data accuracy performance resiliency and monitoring across all Coupa integrations.
• Partner with enterprise architecture and security teams to ensure compliance scalability and reliability.

Operations & Service Management

• Manage day-to-day Coupa operational support using ServiceNow including ticket intake prioritization SLAs root cause analysis and resolution.
• Establish and maintain production support processes runbooks monitoring alerting and incident response.
• Drive continuous improvement to reduce incidents improve automation and enhance end-user experience.
• Ensure platform availability performance and disaster recovery readiness.

Financial & Spend Management Enablement

• Support high-volume global procurement invoicing and spend management operations exceeding $1B annually.
• Partner with Procurement Finance and AP teams to translate business requirements into scalable Coupa solutions.
• Ensure compliance with financial controls audit requirements and data governance standards.

Leadership & Collaboration

• Lead mentor and develop a team of Coupa administrators analysts and support resources.
• Coordinate with internal teams (Finance Procurement IT Security) and external vendors or system integrators.
• Communicate effectively with both technical and non-technical stakeholders including senior leadership.
• Lead design reviews operational reviews and platform health assessments.

Required Qualifications

• 8 years of experience supporting enterprise financial or procurement platforms with strong hands-on Coupa experience.
• Proven experience leading Coupa administration configuration integrations and production support in a global environment.
• Strong experience with API-based integrations and event-driven architectures (Kafka preferred).
• Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes.
• Experience supporting or integrating with Oracle Fusion Financial applications.
• Hands-on experience managing support operations via ServiceNow.
• Strong leadership communication and stakeholder management skills.

Preferred Qualifications

• Experience supporting Coupa at scale (large transaction volumes multi-region deployments).
• Prior experience in manufacturing consumer products or global supply chain environments.
• Familiarity with middleware platforms and integration monitoring tools.
• Experience with audit SOX controls and financial compliance processes.
• Background in DevOps automation and operational excellence practices.

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time