SRE Manager

WHAT YOULL DO:

• Lead and manage production & non-production support ensuring high availability and system reliability
• Drive SRE best practices including incident management root cause analysis and continuous improvement Assume ownership of major incidents and drive coordinating efforts to ensure quick resolution of impacting events.
• Collaborate with SRE team members for design and development of observability practices like Dashboarding Logging Metrics Tracing etc. They aim to diagnose and troubleshoot issues proactively.
• Collaborate with SRE team members to define Service Level Objectives (SLO) and agreements (SLA) of critical systems. They also monitor and maintain the uptime of these systems in-line with the defined SLOs and SLAs.
• Identify and remove blockers escalate appropriately and continuous momentum of troubleshooting efforts.
• Ensure adherence to established incident management processes and protocols.
• Contribute to the improvement of incident response runbooks and documentation.
• Own internal and external communications during major incidents.
• Translate technical details into business-impact language (scope severity risk ETA confidence level).
• Maintain clear and continuous communication with stakeholders during incidents providing timely updates.
• Ensure safe execution of mitigations rollbacks feature flags and failovers
• Lead post incident review meetings with stakeholders to confirm event details and assign problem investigators.
• Track and report on incident metrics identifying patterns and areas for systemic improvement.
• Augment Change Managers and / or Problem Managers as required in the performance of those responsibilities.

Qualifications :

WHAT YOUVE DONE:

• Bachelors or masters Degree and/or equivalent experience relevant to functional area.
• 12 years of experience in SRE / DevOps
• 5 years of working experience as a Site Reliability Engineer
• Experience managing critical incidents in a 24/7 production environment.
• Experience with ServiceNow ITSM and oncall incident coordination via PagerDuty / Zen duty (or comparable ITSM/oncall tools).

Knowledge Skills Abilities & Behaviours

• Understand a wide breadth of technical concepts across SRE practices
• Background in cloud-based systems and SRE practices is a must.
• Experience in at-least one Observability platform like New Relic Datadog etc. preferred.
• Ability to use AI tools to synthesize communication reports and troubleshooting leads.
• Certification in AWS ITIL or related frameworks preferred.
• Experience in SaaS or technology product companies preferred.
• Strong leadership and decision-making skills under pressure.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Ability to manage multiple priorities and deadlines in high-stakes situations.
• Strong analytical skills to drive root cause analysis and trend identification.
• Familiarity with modern monitoring and incident management tools.
• Demonstrated ability to build consensus across diverse teams.
• Effective at maintaining calm and focus during critical situations.
• Knowledge of cloud infrastructure (e.g. AWS Azure) and application architecture.
• Proven track record of improving incident management processes.
• Attention to detail in documentation and follow-through.
• Adept at facilitating collaboration across remote and global teams.
• Proactive in identifying operational risks and implementing preventive measures.
• Committed to continuous learning and process improvement.
• Ethical dependable and resilient in challenging scenarios.

Additional Information :

Day off on the 3rd Friday of every month (one long weekend each month)
Monthly Wellness Reimbursement Program to promote health well-being
Monthly Office Commutation Reimbursement Program
Paid paternity and maternity leaves

Remote Work :

No

Employment Type :

Full-time