User Support Specialist freelancer

So what are the main responsibilities of a User Support Specialist in Netcompany 

As a User Support Specialist you will

• Provide high-quality technical assistance and support to internal and external users through multiple channels (self-service portal phone email and in-person).
• Receive analyze troubleshoot and resolve simple to complex service requests and incidents proposing effective workarounds where required.
• Escalate unresolved or specialized issues to domain-specific support teams in accordance with established procedures.
• Deliver clear user guidance advice and recommendations to ensure effective use of digital workplace services.
• Prepare and maintain the digital workplace by configuring installing replacing and distributing end-user equipment (e.g. laptops screens peripherals).
• Execute digital workplace improvement initiatives and projects including large-scale equipment refresh and replacement activities.
• Contribute to continuous service improvement by developing and maintaining knowledge base content and supporting process optimization.
• Ensure a positive customer experience while working in a 24/7 operational environment and performing other duties as assigned by the supervisor.

Qualifications :

What would make you a fit for the role:

• Bachelors degree or equivalent qualification in Information Technology Computer Science or a related field and minimum 3 years of experience in an ICT Service Desk IT Support or similar role.
• Excellent practical knowledge of IT enduser infrastructure including workstations printers peripherals operating systems identity management and networking.
• Practical experience with complex information systems their interoperability and Microsoft 365 cloud services.
• Good knowledge of IT Service Management principles particularly ITIL processes for incident and request fulfilment and hands-on experience with ITSM tools.
• Strong analytical troubleshooting and problemsolving skills with an openminded and proactive approach to resolving issues.
• Excellent written and verbal communication skills in English combined with tact diplomacy and a strong customer and serviceoriented mindset.
• High sense of responsibility accuracy and attention to detail with the ability to work independently under pressure and in stressful environments.
• Certifications: Minimum 1 professional certification (eg: ITIL Microsoft) and English language certificate.

Additional Information :

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time