General Manager Felice NYC

Position Purpose: the General Manager at Felice restaurant is responsible for overseeing overall operation of restaurant. This position requires an established restaurant professional with the ability to lead uphold guest satisfaction and maintain the integrity of the business on full time basis based on hours of operation of the Responsibilities/Accountabilities:ManagerialResponsible for departmental logistics efficiency monitor what works and what does not and be flexible to adjust to achieve expected suggest new offerings for dining room guests based on demand and guests comments and feedback and/or current trends (suggestions for new menu options brunch offerings cocktails etc.) share with your management team and present to Chef and Director of Operations to analyze seek decision and follow up on and working closely with all employees training and teaching about products and items we sell monitoring how they speak with customers and guiding them if they need to for all new hire training checklist completion; responsible for full training of employees following company standards (especially barista).Communicating any counter or product related problems to director of all operational tasks and procedures are adhere to by the management team and follow up on performance and driving tasks to Room Service:Be an amazing host and create memorable experiences through personalized all the products and presenting them to our customers explaining the brand and flavors using sales techniques that relationships with our regular customers making sure they all companywide changes changes in standard operating procedures product-related facts and any other changes to all dining room staff during service and oversee the service and flow of entire restaurant by being present on the floor during all meal periods when all guest related issues or requests to the appropriate service staff and culinary team and guide them towards dining room staff with any other tasks and resolve brought up issues and always communicate/consult resolution of issues with Director of Operations VP or service by leading by example - using guests name building relationships with loyal guests checking on satisfaction by being involved and touching every single Management:Create and manage schedules directly on scheduling platform according to labor budgets considering applicable laws and regulations regarding breaks and 80/20 daily work activities of all scheduled staff and monitor efficient staffing levels in your absence under leadership of your Assistant General Manager and other review performance of all staff - address shortcomings and recognize as role model and mentor by setting a positive example in all aspects of business and personnel management develop your peers and guide them when it comes to decision making by elaborating on examples and learning from and work closely with Assistant General Manager and other managers so as team you uphold the service andhospitality standards in the closely with the entire staff of Felice Restaurant to establish a group hospitality minded employees who will develop and maintain our philosophy and follow and direct others in current safety PresentationMonitor and make sure quality of food and beverages is at its control over inventories beverage china/glassware/ for overall grooming of service the neatness and attractiveness of showcase display with pastries and desserts at all or assist in completion of inventories beverage/wine china/glassware/ for monitoring of florals of the entire dining room and overall decoration and aesthetics of outdoor for overall grooming of service staff and cleanliness of the FOH areas; spot checking and supporting BOH areas by working closely with an organizational structure that ensures maximized productivity and communication overview of daily floor plan and section division assign manager duties follow up on side work completion the safety and security of all employees guests and company financial performance and profit keep the food & beverage costs promotions and bring revenue increase ideas train staff on up selling build guest loyalty by touching every single table monitor schedules and actual hours worked federal state and local laws including health & accuracy of menus wine list beer and house cocktail lists and POS respond to all guest requests and/or complaints in timely mannerFind a way to actively respond to all company/operation emails whenever possible and always in professional manner (not on the floor in the view of the guests and not during the service)Participate and monitor Avero reports regarding the daily performance of the all daily reports and invoices are sent to the office in timely all employee communications including terminations employee disciplinary actions and pending HR issues or concerns are communicated urgently to all ordering is done in timely manner coffee tea paper products air filters office supplies Dine Market uniforms and linen based on up on all needed repairs immediately by calling appropriate persons be present and communicate outcome in detail to all involved and all necessary meetings scheduled by Director of Operations or ownership Self-DevelopmentIt is understood that as General Manager you are responsible to maintain current knowledge of the world of restaurants when it comes to food wine beer and spirits. You will be required to continually develop this knowledge on your own time and stay on top of current industry trends. Your progress in education will be evaluated on ongoing basis. Likewise the company will assist in any way possible with any educational goals that relate to your duties as Assistant General Manager (with prior management approval).Minimal Essential Requirements:A minimum of 5 years of experience in NYCStrong wine knowledgeThe ability to work as part of a team and personal basic food handling preparation and cleaning skills are management and ability to work under pressure to manage high volume of listening and learning to communicate and understand direction in English to ensure safety in the workplace. Ability to understand respond and engage with co-workers managers and guests in and speaking comprehension skillsDiscipline to follow set to lift up to Food Handlers CertificateADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.