Student Connect Coordinator

Were looking for a proactive organised coordinator who cares about great student experiences and keeping a busy service team running smoothly. If you enjoy helping people simplifying processes and supporting a team to do their best work this role could be a great fit.

As the Student Connect Coordinator youll support the leadership team to deliver highquality studentfocused services across the student lifecycle. Daytoday youll guide Student Connect Officers assist with the management of workloads and rosters and make sure enquiries are handled accurately and on time across our inperson phone email and digital channels. Youll also help improve our knowledge resources and processes so the team can work smarter.

What youll do

• Be the first point of contact for escalated enquiriesproviding clear guidance and helping resolve issues
• Coordinate daily workloads and adjust priorities during peak periods
• Assist with roster management to ensure coverage across all service channels
• Monitor and triage team chat channels sharing updates and escalating where needed
• Provide Tier 1 support to students and complete associated administrative tasks (e.g. standard documents official letters ID cards)
• Contribute to internal knowledge articles and continuous improvement initiatives
• Work with stakeholders on complex matters and support complaint investigations
• Help with recruitment induction and training for new staff and casuals

About you
What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence ethics and engagement youll thrive on seeing the direct and lasting impact youll have on every community and every future.

You will also have:

• Strong organisation and communication skills with a practical problemsolving mindset
• Comfortable working in a fastpaced team environment and using digital tools
• Experience in a busy customer service or student support environment
• Ability to manage competing priorities in a fast-paced setting
• Proven ability to work collaboratively across teams and stakeholders
• Keenness to improve the way we work and help others learn and develop

What we can offer
This is a continuing full-time position based at Griffith University Brisbane City (South Bank) (preferable) or  Brisbane South (Nathan). As Griffith is a multi-site University you may be required to work across other locations.

Griffith Universitys sites are located on the lands of the Yugarabul Yuggera Jagera Turrbal Yugambeh and Kombumerri peoples.

Salary Range
HEW Level 5 salary range $82415 - $92456 per annum 17% superannuation.

Additional Information :

Why join Griffith
As a values-led organisation at Griffith University weve worked hard to create a dynamic and strong organisational culture. We offer:

• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Opportunities for internal mobility

How to apply
At Griffith were committed to providing a safe and inclusive environment for all - whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Our University is committed to fostering a safe respectful and inclusive community for alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025) Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description)
• Current curriculum vitae/resume

Applicants must have unrestricted working rights. Sponsorship is not available for this position.
Successful candidates may be subject to a criminal history check.

Closing date: 11:59pm Sunday 24th May 2026. All applications must be submitted online.

Please allow at least 1 2 weeks from the closing date to expect an application update.

Remote Work :

No

Employment Type :

Full-time