Front Desk

FRONT DESK ASSOCIATE - FULL TIME 7 AM - 3PM

Position Summary: As a Hotel Front Desk Agent you are the first point of contact for our guests and play a crucial role in shaping their experience. You will be responsible for a variety of tasks from check-in to check-out ensuring every guest feels valued and their needs are met with efficiency and a friendly demeanor. This is an ideal role for someone who loves interacting with people is highly organized and enjoys a dynamic work environment.

Key Responsibilities:

• Guest Services:
  • Warmly greet guests upon arrival and departure.
  • Efficiently check guests in and out processing payments and providing necessary information.
  • Answer guest inquiries in person and over the phone providing accurate information about hotel services facilities and local attractions.
  • Address guest concerns complaints and special requests promptly and professionally striving for a positive resolution.
  • Handle luggage assistance and provide directions as needed.
• Reservations & Administration:
  • Manage room reservations modifications and cancellations with precision.
  • Maintain accurate guest records and room assignments.
  • Process mail messages and calls for guests.
  • Assist with administrative tasks such as filing data entry and report generation.
• Hotel Operations:
  • Maintain a clean organized and welcoming lobby and front desk area.
  • Collaborate effectively with other hotel departments (housekeeping maintenance food & beverage) to ensure smooth operations and guest satisfaction.
  • Adhere to all hotel policies procedures and safety guidelines.
  • Handle cash and credit card transactions accurately and maintain a balanced cash drawer.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills with a genuine desire to assist guests.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with basic computer applications. (Experience with hotel property management systems (Hotel Key or Pep) is a plus.
• Ability to work flexible shifts including evenings weekends and holidays.
• A positive attitude and a professional appearance.