Desk Side Support

Desk Side Support

Dallas TX 75202 (Onsite)

Contract

JD

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote end users
• Independently resolve complex break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook Excel Word PowerPoint Teams iOS & Android operating systems Internet/Intranet Anti-virus Disk encryption VPN Webex and Printing. Perform installations replacements imaging upgrades and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide smart hands support for network and voice services
• Provide recommendations regarding new technologies to better support all executives and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming requests in a timely manner including occasional after-hours support.
• Follow set procedures for logging reporting and statistically monitoring desktop operations
• Present the facts transparently to promote collaborative solutions

Job Requirements:

• Bachelors degree or equivalent experience (i.e. 7 years experience in an IT technical role)
• 5 years direct experience supporting C-Suite executives and other VIP staff
• 7 years experience in desktop hardware operating systems smartphones and printers.
• 7 years experience in Microsoft products (Windows Office Outlook Skype etc.)
• 7 years experience in business communication platforms such as messaging video conferencing telephony etc.
• A Certification or other similar Microsoft certifications a plus
• Basic knowledge of network hardware including firewalls routers access points bridges switches patch panels a plus
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Working technical knowledge of current protocols operating systems and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities with keen attention to detail
• Self-motivated and directed with the ability to effectively prioritize and execute
• Experience working in a team-oriented collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity