HCUK Digital Product Coordinator

Background

Hyundai Capital UK Ltd is a joint venture operating under Hyundai Finance Kia Finance and Genesis Finance brands offering funding solutions to retailers and consumers.

Job Purpose

Reporting into theDigital Product Manager the key purpose of the role is to support the deliveryand ongoing management of the companys digital point of sale (POS) systemthat in turn supportsOriginal Equipment Manufacturer (OEM)& Dealer partners customers and the wider HCUK business. The primary role of aDigital Coordinatoris to planexecuteand documentthe testing of new applications functionality APIintegrationsandsmall changerequestsprior to their launch into the live environment.

Key Accountabilities

POS System Delivery and Testing

• Work closely withtheDigital & Innovation DirectorDigital Product ManagerDigitalProduct Specialistsand partner agenciestoanalyserequirements design / technical specificationstocreatecomprehensivetest scenariostestobjectivesacceptancecriteriaand timing plans.

• Execute agreed test scenarios withinagreedtimeframesensuringthat alloutcomesare fully documentedand where defects / bugs / errors are foundensurethese areescalatedappropriatelyand the relevant fix isidentified.

• Coordinate and support releases into the live environment ensuring readinessappropriate approvals and post-live QA are completed.

• Manage allBusinessAsUsual(BAU)activities for the POS System ensuring itremainsaccurate up to date andoperateseffectively.

• Own andcoordinate quarterlyBAUtestingfor thePOS SystemandFinanceAPI/Calcintegrations ensuring activities are plannedwith the wider team executed within agreed timelines and fully documented.

• Supportthe Digital Support Desk ensuring that allassignedtickets are responded to and managedto satisfactory resolutionin line the agreed SLAs.

• Ad hoc support across other digital products will berequiredas needed.

Planning and budgetary control
Work with relevant stakeholders to planprioritiseand manage multiple test activities tosupporton-time deliveryof projects in linewith departmentbudget.

Technical Knowledge
Developandmaintaina sound technical understanding ofthe POS System relatedapplications relevantdata sourceslogicand Finance API/Calc integrations.

Stakeholder engagement

• Develop sound working relationships with internal and external stakeholdersespecially digital agency partners SCUK and OEMs.

• Act as a point of contact for business users providing guidance resolvingissuesand capturing feedback to support ongoing system improvements.

Communication and Reporting

• Quickly and effectivelyidentifyany critical issues and driveappropriate decisionsand actions.

• Accurately record testing results.

• Produceaccurateandmeaningfultest reports and communicate outcomes to relevant stakeholders.

Insight and continuous improvement
Identifyand implementimprovements to existing processes measures and documentation asappropriate.

Risk and Compliance
Inline with the companys risk and compliance statement of responsibility andobjectivesidentifyrisksincidentsand breachesin accordance withcompany policies and department procedures.

Change Request (CR) Process/Project/Planning/Governance

• Work closely withtheDigitalProductManagerto manage thePOS SystemCRbacklog ensuring that CRsaretracked frominceptionthrough to completion while contributing to wider digital initiatives asrequired.

• Maintain the digital governance processes ensuring all changes testing activities and releases follow defined standards controls and approval frameworks

OtherCarry out any other tasks from time to time as mayreasonably berequested.

Key Competencies

• Planning: Must be capable of developing coherenttestingplansacross multiple projects time management and organisational skills able to work proactively and work under own initiative.

• Communication: Must be capable of developing coherenttestingplansacross multiple projects time management and organisational skills able to work proactively and work under own initiative.

• Teamwork: Must be an excellentteam playerable toestablishstrong working relationships with stakeholderscolleaguesandbusiness partners working independently asrequired.

• Time Management: Must display sound time management skills by delivering activity within prescribedtimeframesthrough the effective prioritisation of actions across multiple projects and on-going programmes.

• Influencing and Negotiating Skills: Must be able to engage with internal and external stakeholderstoreach mutually beneficial outcomes.

• Analytical problem-solving: Strong analytical and problem-solving skills with the ability to drive issues through to resolution.

• Adaptability and resilience: Ability to work across multiple initiatives within a pressurised environment adapting to shifting priorities and deadlines.

• Attention to detail: Excellent work ethic with high attention to detail especially in reporting and documentation.

Required Experience and Expertise

The ideal candidate should have:

• Someexperience of QA and testing ina previousrole

• Strong working knowledge of Excel

• Understanding of project management lifecycle

• Ability to liaise on a technical level withbusiness /project ownersandagency partners

• Familiarity with JIRA is desirablebut not essential

• Previousexposure to orexperience working ina role in the automotive sector is desirable but not essential

Other Information

• This roleis home-based with requirements to visit the Companys Head Office in Reigate (generally 1to 2 days per month) and visits to our OEMs suppliers or dealers asrequired

• This position may require domestic travel from time to time

The quickest way to apply for this role is by applying directly through our website:Careers Join the Team Hyundai Capital UK

Remuneration Package

• Competitive base salary depending uponexpertise range of 38000- 42000

• Eligibility for annual bonus up to 15%

• 27 days holiday per annum plus bank holidays with flexible holiday options and additional leave after five years.

• Company pension scheme with generous employer contributions.

• Voluntary benefits allowance of 500 per annum payable as cash or benefits.

• Company-sponsored individual private medical insurance available after one year of service.

• Additional family lifestyle and health-related benefits including death in service income protection discounted voluntary healthcare plans employee car scheme employee assistance program and enhanced family-friendly policies.

• In the year following your 1styears service company sponsored individual private medical insurance.

• Click herefor more details of our company benefits.